Senior Program Manager (TechOps)

Lyft; Toronto; Hybrid; CAD 122,000 - 153,000; Full time

Job summary

A leading rideshare company is seeking an experienced Senior TechOps Program Manager to manage high-impact initiatives that drive organizational success. The role requires collaboration with cross-functional teams and a strong background in operations consulting and technology program delivery. Candidates should have over 8 years of relevant experience, excellent communication skills, and a commitment to a diverse work environment. This position offers competitive compensation and a hybrid work schedule in Toronto.

Benefits

Extended health and dental coverage

Mental health benefits

Paid parental leave

Flexible paid time off policy

Subsidized commuter benefits

Qualifications

• 8+ years executing complex transformation programs in operations consulting, strategy, or enterprise technology.
• 6+ years leading enterprise technology program delivery including ERP implementations and CRM rollouts.
• Proven track record executing full-cycle transformations from business case development through implementation.

Responsibilities

• Lead end-to-end program delivery for complex, multi-year initiatives.
• Manage program governance through strategic initiative reviews and risk assessments.
• Drive enterprise technology lifecycle management including vendor selection and contract negotiations.

Skills

Operations consulting

Enterprise technology program delivery

Executive communication

Business acumen

Cross-functional team coordination

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We believe that our people are our greatest asset, and the technology that supports them is crucial to our success. Within Corporate Engineering, IT, Privacy and Security teams, we’re focused on partnering with our business customers and stakeholders to elevate their impact to game-changing status. Our strategic initiatives, formulated through our customer-obsession culture, deliver the technology they need to increase their velocity and impact. We're seeking an experienced Senior TechOps Program Manager to drive high-impact, high-value initiatives that propel Lyft forward. The ideal candidate will partner cross-functionally with business leaders and technology delivery teams, serving as the critical connection point that ensures our organization moves with unified purpose and measurable impact.

If you are a candidate who has the vision of what could be, who has the ability to cultivate relationships, and has a belief in driving impact, then you may be the ideal person for this position. We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds.

Responsibilities

• Lead end-to-end program delivery for complex, multi-year initiatives such as financial technology transformations (Oracle, Anaplan), people technology transformations (Workday, Greenhouse), sales technology rollouts (Salesforce), privacy compliance programs (GDPR, CCPA), and security implementations
• Execute strategic planning sessions and cross-functional prioritization with Corporate Engineering, IT, Privacy and Security leadership teams to align program roadmaps with business objectives
• Manage program governance through biweekly and monthly strategic initiative reviews, risk assessments, and executive reporting that drives accountability and informed decision-making
• Orchestrate cross-functional program teams spanning engineering, IT operations, security, privacy, compliance, and business stakeholders to ensure seamless program delivery
• Drive enterprise technology lifecycle management including vendor selection, contract negotiations, system integrations, and sunset/migration planning
• Execute operational excellence initiatives such as infrastructure optimization, business process automation, disaster recovery planning, and performance monitoring implementations
• Proactively manage program risks and dependencies, implementing course corrections and stakeholder communications to keep initiatives on track
• Partner with finance and strategy teams to manage program budgets, track ROI, and optimize resource allocation across the technology portfolio

Experience

• 8+ years executing complex transformation programs in operations consulting, strategy, or enterprise technology
• 6+ years leading enterprise technology program delivery including ERP implementations (Oracle Financials, Anaplan), HCM platforms (Workday, Greenhouse), CRM rollouts (Salesforce), security tool deployments, or privacy compliance initiatives
• Proven track record executing full-cycle transformations from business case development through implementation, change management, and operational handoff
• Experience leading privacy and security programs such as GDPR/CCPA compliance, security framework implementations, identity management systems, or data governance initiatives
• Strong executive communication skills with ability to manage up to C-level stakeholders and translate complex technical and regulatory requirements into business impact
• Demonstrated experience managing technology vendors, complex procurement processes, and success managing technology budgets exceeding $1M annually
• Track record coordinating cross-functional teams across IT, Engineering, Security, Privacy, Compliance, Finance, HR, and business operations
• Strong business acumen with the ability to identify strategic needs, lead all aspects of planning with sound business recommendations, and generate alignment with key business partners
• Forward-thinking strategist with proven success in translating strategy to tactical plans with high-quality execution and delivery.
• Champion AI and automation initiatives across the enterprise, identifying opportunities to leverage generative AI for process optimization and implementing solutions and a commitment to continuous improvement and pursuit of excellence.
• An empathetic leader style and a strong sense of self-awareness

Benefits

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $122,000 - CAD $152,500. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.