Senior Program Manager - Facility Management Program

Intello Technologies Inc.; Montreal, Vancouver, Ottawa, Calgary, Toronto; Hybrid; CAD 97,000 - 145,000; Full time

Job summary

A healthcare technology leader is seeking a Senior Program Manager for facility management across multiple clinics in Canada. The ideal candidate will develop a comprehensive management program and drive operational efficiency, requiring strong program management and analytical skills. This role offers competitive salary and a flexible work environment.

Benefits

Comprehensive total rewards package

Flexibility to work in-office or virtually

Generous pension and share purchase programs

Career growth opportunities

Qualifications

• 8+ years of facility management experience with multi-site operations.
• Proven track record in healthcare or regulated environments.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Develop and execute a comprehensive facility management program strategy.
• Manage annual facility management budgets across all 14 clinic locations.
• Design and implement comprehensive facility management dashboards.

Skills

Program management skills

Analytical capabilities

Communication skills

Stakeholder management

Education

University degree in a relevant field

Job description

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Senior Program Manager - Facility Management Program

Location: Toronto, ON, CA; Calgary, AB, CA; Ottawa, ON, CA; Vancouver, BC, CA; Montréal, QC, CA

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Who is TELUS Health? TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Our team and what we’ll accomplish together We are looking for a Senior Program Manager to help us build and optimize facility management operations across our 14 TELUS Health clinics nationwide. This is an exciting opportunity to create a comprehensive facility management program from the ground up, working with cross-functional teams to establish sustainable processes, manage vendor relationships, and ensure our clinics operate efficiently and safely. The ideal candidate will bring strong program management skills and the ability to work in a dynamic, growing environment where you\u2019ll need to balance strategic planning with hands-on execution while supporting our continued expansion across Canada.

What you’ll do

1. Strategic Program Development & Roadmap Creation
2. Develop and execute a comprehensive 3-5 year facility management program strategy
3. Create detailed implementation roadmaps for program maturation and capability enhancement
4. Establish program vision, mission, and success metrics aligned with organizational objectives
5. Lead strategic planning sessions and present program updates to executive leadership

1. Budget Development & Financial Management
2. Build, manage, and optimize annual facility management budgets across all 14 clinic locations
3. Develop cost forecasting models and variance analysis reporting
4. Implement cost control measures and identify opportunities for operational savings
5. Manage capital expenditure planning and approval processes for facility improvements

1. Performance Dashboard & KPI Management
2. Design and implement comprehensive facility management dashboards with real-time visibility
3. Establish and monitor key performance indicators (KPIs) including uptime, cost per square foot, energy efficiency, and customer satisfaction
4. Create automated reporting systems for stakeholder communication
5. Conduct regular performance reviews and implement corrective action plans

1. Standard Operating Procedures & Process Documentation
2. Develop comprehensive facility management procedures and protocols
3. Create standardized workflows for routine operations, emergency response, and vendor management
4. Establish quality assurance frameworks and compliance monitoring systems
5. Implement change management processes for procedure updates and improvements

1. Preventive & Corrective Maintenance Program Leadership
2. Design and implement robust preventive maintenance schedules for all critical facility systems
3. Establish corrective maintenance protocols with defined response times and escalation procedures
4. Develop asset management strategies including lifecycle planning and replacement schedules
5. Create maintenance optimization programs to minimize downtime and extend equipment life
6. Lead vendor selection, contracting, and performance management processes
7. Coordinate repair and maintenance activities across multiple service providers
8. Negotiate service level agreements (SLAs) and manage vendor compliance
9. Develop vendor scorecards and conduct regular performance evaluations

1. Cross-Functional Project Leadership
2. Lead facility-related projects involving IT, operations, clinical teams, and external stakeholders
3. Manage project timelines, budgets, and resource allocation across competing priorities
4. Facilitate stakeholder communication and ensure alignment on project objectives
5. Implement project management best practices and lessons learned processes

1. Regulatory Compliance & Risk Management
2. Ensure all facilities meet healthcare regulatory requirements and safety standards
3. Develop and maintain compliance monitoring systems and audit protocols
4. Manage risk assessment processes and implement mitigation strategies
5. Coordinate with legal and compliance teams on regulatory updates and requirements
6. Implement facility management software systems (CMMS/CAFM) and IoT solutions
7. Drive digital transformation initiatives to improve operational efficiency
8. Evaluate and deploy emerging technologies for predictive maintenance and energy management
9. Manage system integrations and data analytics capabilities

1. Team Development & Stakeholder Engagement
2. Build and develop facility management capabilities across clinic locations
3. Provide training and support to local facility coordinators and staff
4. Establish communication protocols with clinic managers and operational teams
5. Create escalation procedures and 24/7 support frameworks for critical facility issues

What you bring

Required Skills

• University degree in a relevant field
• 8+ years of facility management experience with multi-site operations
• Proven track record in healthcare or regulated environments
• Exceptional project management and organizational skills
• Strong analytical and problem-solving capabilities
• Excellent communication and stakeholder management abilities
• Ability to thrive in fast-paced, resource-constrained environments
• Strategic thinking with tactical execution excellence

Great-to-haves

• Bilingualism in English and French
• Knowledge of health and safety standards in medical environments

This role represents a unique opportunity to build and lead a facility management program that will serve as the foundation for operational excellence across our growing clinic network.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position\'s main responsibilities given its national scope.

Salary Range: $97,000-$145,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.