Senior Product Owner, Banking & CX Transformation

Canadian Imperial Bank of Commerce; Halifax; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading financial institution is seeking a Sr Product Owner in Halifax to define the product vision and roadmap for contact centre initiatives. This role involves leading agile ceremonies, improving client and agent experiences, and ensuring successful delivery of technology solutions. The position offers a hybrid work model allowing flexibility between onsite and remote work, and values collective success and innovative thinking. This is a unique opportunity for someone passionate about enabling client-centric strategies.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Paid day off for growth

Wellbeing support

Qualifications

• Proven experience in delivering complex, cross-functional technology solutions.
• Experience in developing strategies focused on digital and client experience.
• Ability to establish productive relationships across departments.

Responsibilities

• Define product vision and roadmap for contact centre initiatives.
• Lead agile ceremonies and partner with delivery teams.
• Improve workflows to enhance client and agent experience.

Skills

Analytical Thinking

Business Effectiveness

Client Service

Communication

Detail-Oriented

Process Improvements

Professional Presentation

Project Management

Relationship Management

Teamwork

Education

5+ years of product ownership or management experience

Background in retail banking or large enterprise contact centre operations

Tools

Jira

Confluence

Job description

A leading financial institution is seeking a Sr Product Owner in Halifax to define the product vision and roadmap for contact centre initiatives. This role involves leading agile ceremonies, improving client and agent experiences, and ensuring successful delivery of technology solutions. The position offers a hybrid work model allowing flexibility between onsite and remote work, and values collective success and innovative thinking. This is a unique opportunity for someone passionate about enabling client-centric strategies.