Senior Process Analyst Business Process Engineering & Operations - Contract

Definity Financial Corporation; Waterloo; On-site; CAD 58,000 - 107,000; Full time

Job summary

An established industry player is seeking a Senior Process Analyst to enhance operational efficiency and optimize insurance processes. In this dynamic role, you will leverage your expertise in Lean Six Sigma and BPMN to lead process improvements across underwriting, claims, and policy servicing. Collaborating with cross-functional teams, you'll drive automation and digital transformation initiatives while ensuring compliance with regulations. This is an exciting opportunity to make a significant impact in a forward-thinking organization that values innovation and excellence in service delivery.

Qualifications

• 5+ years in business process analysis, especially in insurance.
• Lean Six Sigma certification with experience in optimization.

Responsibilities

• Lead business process analysis and documentation using BPMN.
• Apply Lean Six Sigma to streamline operations and enhance service delivery.

Skills

Business Process Analysis

Lean Six Sigma

BPMN Process Mapping

Stakeholder Engagement

Change Management

Analytical Skills

Education

Bachelor's Degree in Business or related field

Tools

Visio

Lucidchart

Business Intelligence Tools

Job description

We are seeking a Senior Process Analyst to join the Personal Insurance Business Process Engineering & Operations Group. The ideal candidate is a business process expert with Lean Six Sigma capabilities, advanced BPMN process mapping skills, change enablement expertise, and consulting experience.

This role will focus on optimizing insurance processes, enhancing operational efficiency, and ensuring standardization across underwriting, claims, policy servicing, and billing workflows. The Senior Process Analyst will collaborate with key business stakeholders to align process improvements with technology, compliance, and customer experience objectives.

Key Responsibilities

1. Business Process Engineering & BPMN Mapping
   Lead end-to-end business process analysis and documentation using BPMN Level 5 standards.
   Map and optimize underwriting, policy servicing, claims, and billing processes for efficiency and automation.
   Collaborate with cross-functional teams to design and implement standardized, scalable business processes.
2. Lean Six Sigma & Continuous Improvement
   Apply Lean Six Sigma methodologies to streamline operations and enhance service delivery.
   Conduct root cause analysis (RCA), process audits, and workflow assessments to identify areas for improvement.
   Define and track KPIs, process performance metrics, and operational benchmarks.
   Partner with Technology Solutions and business stakeholders to drive automation, RPA, and digital transformation initiatives.
3. Exposure to Software Development Lifecycle
   Must have a solid understanding of IT systems, software development, and databases. This technical knowledge allows them to communicate effectively with developers and understand the constraints of different technologies.
4. Change Enablement & Stakeholder Management
   Act as a trusted advisor to senior leadership, providing insights on process reengineering and optimization.
   Lead workshops, process discovery sessions, and training to ensure business adoption of process changes.
   Develop and maintain process documentation, playbooks, and standard operating procedures (SOPs).
   Support change management initiatives by identifying risks, dependencies, and communication strategies.
5. Insurance Process & System Optimization
   Work with technology teams to align business processes with insurance system capabilities.
   Define business requirements for enhancements, automation, and system configurations in insurance systems.
   Provide expertise in business testing, UAT, and regression coverage to validate system changes.
   Ensure compliance with insurance regulations and corporate governance policies.

Qualifications & Experience

Required:

1. 5+ years of experience in business process analysis, operational excellence, or process engineering in the insurance industry.
2. Expertise in BPMN Level 5 process modeling using tools such as Visio, Lucidchart, etc.
3. Lean Six Sigma Green Belt or Black Belt certification with proven experience in process optimization.
4. Strong knowledge of Insurance Systems Suite, including PolicyCenter, BillingCenter, and ClaimsCenter.
5. Experience in stakeholder engagement, change enablement, and consulting within a transformation environment.
6. Ability to analyze complex processes, identify inefficiencies, and implement scalable solutions.

Preferred:

1. Experience with Agile methodologies (SAFe, Scrum, Kanban) and process automation (RPA, workflow orchestration tools).
2. Strong analytical and problem-solving skills with the ability to work in a fast-paced, cross-functional environment.
3. Proficiency in data analysis, reporting, and business intelligence tools.

This is a 12-month contract.

Salary range: $58,100 - $106,900.