Senior National Mortgage Underwriter

Manulife; Alberta; Remote; CAD 57,000 - 97,000; Full time

Job summary

A leading financial services provider is seeking an experienced mortgage underwriter who is fully bilingual in French and English. The successful candidate will manage mortgage applications, ensuring compliance while effectively communicating with sales partners. The role is remote, offering a competitive salary and benefits package.

Benefits

Health and dental benefits

Retirement savings plans

Flexible work environment

Qualifications

• Minimum 5 years’ experience in mortgage underwriting.
• Strong customer service and decision-making skills.
• Fully bilingual (French/English).

Responsibilities

• Review documents for compliance with internal guidelines.
• Manage the underwriting of residential mortgage applications.
• Communicate effectively with sales partners.

Skills

Attention to detail

Customer service skills

Decision-making skills

Bilingual (French/English)

Job description

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes.

You will be reporting to the Regional Manager of the West. Your expertise will contribute to our goal of making Manulife Bank competitive in the industry by providing the best service in the industry.

Position Responsibilities

• Cover national UW needs based on volumes.
• Review documents submitted by sales partners to identify and decide whether documents adhere to internal guidelines.
• Ensure files are properly documented for reporting.
• Excellent communication skills with our sales partners.
• Ability to process a high volume of files with attention to detail.
• Manage the underwriting of residential mortgage applications. Exercise sound financial judgment in granting loans within delegated limits.
• Manage your files with appropriate communication while working closely with the salesperson associated with the file.

Required Qualifications

• Minimum 5 years’ experience in mortgage underwriting.
• Strong attention to detail.
• A goal-oriented individual motivated to achieve performance goals.
• Strong customer service and decision-making skills.
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications

• Ability to work in a dynamic team environment and handle several tasks simultaneously.
• Excellent written and communication skills.
• Sound knowledge of Manulife banking systems.
• Identify and solve issues requiring a high degree of judgment and recommend solutions.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Remote

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary and Location

Referenced Salary Location: CAN, Ontario - Full Time Remote

Working Arrangement: Remote

Salary range is expected to be between $57,675.00 CAD - $96,125.00 CAD.

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.