Senior Manager, Sales Operations

NBC; Vancouver; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution in Vancouver is seeking a Senior Manager, Sales Operations. The role is pivotal in supporting the sales teams and managing various operations. The ideal candidate will have at least 7 years of experience in sales management and a bachelor’s degree in business. This full-time permanent position offers a hybrid work model and a chance to shape sales strategies across Canada.

Benefits

Health and wellness programs

Flexible insurance options

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Community involvement opportunities

Qualifications

• Minimum 7 years of sales management experience (leasing industry experience is a plus).
• Excellent communication skills, both verbal and written.
• Strong time management, prioritization, and organizational skills.

Responsibilities

• Lead the annual sales forecasting and budgeting processes.
• Manage and oversee annual bonus plans.
• Build and maintain strong relationships across internal teams.

Skills

Sales management experience

Analytical skills

Communication skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in business or commerce

Tools

MS Office

Job description

Attendance

Hybrid

Job number

26420

Category

Intermediate Professional

Status : Permanent

Type of Contract

Permanent

Schedule : Full-Time

Full Time / Part Time?

Full-Time

Posting date

24-Jul-2025

Location : Vancouver, British Columbia

City

Vancouver

Province / State

British Columbia

Area(s) of interest : Operations

Are you an expert in sales operations with a passion for optimizing processes, fostering strong partnerships across teams, and delivering clear, actionable insights? We’re looking for a Senior Manager, Sales Operations to provide critical support to our regional sales teams and leadership—someone who thrives on driving results, building trust, and influencing change.

As Senior Manager, Sales Operations, you’ll be the key operational partner for our sales organization, playing a crucial role in compensation management, forecasting, budgeting, and reporting. You’ll serve as the main point of contact between Sales and internal support functions—Marketing, Communications, Credit, Centralized Services, and more—ensuring seamless collaboration. You’ll also be involved in managing change initiatives impacting sales.

This is a strategic, hands-on role with no direct reports, suitable for a self-starter comfortable working independently at a senior level.

Your role :

• Research and recommend sales strategic plans. Develop and implement business processes and systems that enhance operational effectiveness. Represent sales at quarterly operations meetings and act as a subject matter expert for IT enhancements affecting sales.
• Lead the annual sales forecasting and budgeting processes. Oversee monthly and ad-hoc sales reporting, including performance tracking and awards programs.
• Manage and oversee annual bonus plans. Provide guidance on compensation exceptions and assist in creating sales reports as needed.
• Monitor, analyze, and report on competitor activities and industry trends. Communicate insights and strategic recommendations to senior management. Conduct research on lease providers and develop asset profiles.
• Build and maintain strong relationships across internal teams—Regional General Managers, Team Leads, Account Managers, Marketing, Credit, Centralized Services, etc. Foster trust, facilitate teamwork, and support cross-functional initiatives.
• Communicate ideas and information clearly and diplomatically, especially on sensitive topics. Take initiative to resolve challenges creatively and judiciously.
• Manage various sales and marketing projects. Plan and oversee budgets for community sponsorships, memberships, and related activities.
• Deliver high-quality customer service, maintaining confidentiality and professionalism in all interactions.

Your Team :

Joining our team means being part of a leader in equipment financing, working with diverse clients, tackling unique challenges, and delivering impactful solutions. The Senior Manager, Sales Operations reports to the Vice President, Direct Sales, and collaborates with Regional General Managers, Team Leads, Account Managers, Marketing, and other departments. If you’re eager for exciting projects, relationship-building, and career growth in a dynamic environment, this is the place for you. Apply now and contribute to the success of businesses across Canada!

Requirements :

• Minimum 7 years of sales management experience (leasing industry experience is a plus)
• Bachelor’s degree in business or commerce (or equivalent post-secondary education)
• Advanced knowledge of the leasing industry and corporate policies/procedures
• Excellent communication skills, both verbal and written
• Ability to lead change and promote organizational growth
• Strong time management, prioritization, and organizational skills
• Proven interpersonal skills for relationship-building at all levels
• Strong analytical and creative problem-solving abilities
• Attention to detail and multitasking skills
• High proficiency in MS Office, especially Excel and Word
• Ability to handle confidential information with discretion

Be Part of a Bold New Chapter

As we transition from Canadian Western Bank (CWB) to National Bank of Canada (NBC), we seek talented individuals to join us. You’ll start at a CWB location and be part of a team preparing for a seamless move to NBC.

Languages : English

Skills

Artificial Intelligence, Diversity & Inclusion, Teamwork, Cybersecurity, Empathy, Initiative, Learning Agility, Resiliency

Your benefits

Along with competitive pay, you’ll have access to a wide range of flexible benefits, including:

• Health and wellness programs
• Flexible insurance options
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Banking services
• Community involvement opportunities
• Telemedicine and virtual sleep clinic

We offer benefits that adapt to your needs and those of your family.

Our work environment and collaboration tools foster a positive experience. We listen to employee feedback through surveys and ongoing communication.

We're putting people first

We are a human-scale bank known for courage, entrepreneurship, and passion. Our mission is to positively impact lives. Our core values include partnership, agility, and empowerment, with inclusivity at our core. We provide accessible, barrier-free workplaces. If you need accommodations during the recruitment process, let us know. We welcome all candidates! What will you bring to our team?

Come live your ambitions with us!