Senior Manager, Organizational Readiness

Shoppers Drug Mart; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian pharmacy retailer is seeking a Senior Manager, Organizational Readiness, located in Mississauga. This role is crucial in preparing teams for digital transformation within the organization. The ideal candidate has over 8 years of experience in change management, excellent communication skills, and a strategic mindset. The position offers competitive salaries, benefits, and opportunities for growth. Join a diverse team committed to innovation in health and wellness.

Benefits

Competitive salaries

Phenomenal benefits package

Employee share ownership plan

Professional training and development

Shoppers Drug Mart discount

Goodlife gym discount

Qualifications

• 8+ years of experience in change management or transformation leadership.
• Proven success leading enterprise change initiatives.
• Retail or healthcare experience is an asset.

Responsibilities

• Lead Organizational Readiness Strategy.
• Ensure employees understand transformation steps.
• Partner with leaders to assess change impacts.

Skills

Change management

Stakeholder management

Communication skills

Strategic thinking

Imaginative problem-solving

Education

University Degree

MBA or related master’s degree

Job description

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our dedicated team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Job Description

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an exciting work culture and fun environment! We offer competitive salaries, a phenomenal benefits package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

We seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, adaptable to change, and up to the challenges provided in a fast-paced environment apply today!

Reporting to the Director, Strategic Execution Office, the Senior Manager, Organizational Readiness will play a pivotal role in preparing, enabling, and empowering SHN’s internal teams to successfully navigate our strategic digital transformation. This role ensures that our people, processes, and culture evolve alongside our technology, building alignment, confidence, and capability across the organization.

This transformation represents more than a technology migration, it’s our opportunity to fundamentally improve how we serve patients, providers, and partners while establishing SHN as the leader in specialty care through innovative and sustainable technology solutions. The Senior Manager, Organizational Readiness will help make this vision real by leading enterprise-wide readiness, change, and enablement initiatives.

What You'll Do:

• Lead Organizational Readiness Strategy: Develop and execute a comprehensive change and readiness plan that prepares teams for each stage of transformation, including communications, training, and leadership alignment.
• Build Understanding and Confidence: Ensure all employees understand the why and how behind each transformation step, helping teams connect their day‑to‑day work to the broader organizational vision.
• Change Leadership: Partner with program and functional leaders to assess change impacts, identify risks of readiness, and implement mitigation strategies to ensure smooth adoption.
• Communication and Engagement: Design and deliver timely, transparent communications that inform, inspire, and align internal stakeholders around key milestones and outcomes.
• Capability and Training Enablement: Collaborate with business and digital teams to design and implement role‑based training and learning pathways that equip teams for new processes and tools.
• Feedback and Continuous Improvement: Establish feedback loops to surface challenges early, measure readiness, and celebrate success stories that build transformation momentum.
• Cultural Alignment: Champion the mindset shift from customization to standardization, helping teams embrace scalable, modular, and sustainable ways of working.
• Build confidence in SHN’s transformation journey, internally and externally.
• Ensure clear direction and shared purpose across teams and clients.
• Represent the voice of readiness in the core transformation project team, ensuring people, processes, and partners are prepared for change.

What You'll Need:

• 8+ years of experience in change management, organizational readiness, or transformation leadership roles.
• University Degree required; MBA or related master’s degree an asset.
• Retail or healthcare experience an asset.
• Proven success leading enterprise change initiatives within complex, cross‑functional organizations.
• Strong understanding of digital transformation and technology adoption principles.
• Exceptional communication, facilitation, and stakeholder management skills.
• Strategic thinker with the ability to translate complex change programs into practical, actionable steps.
• Strong communication and presentation skills.
• Able to build and maintain strong cross‑functional relationships with internal and external stakeholders; able to effectively communicate issues, actively engage and influence, and work collaboratively as a team member.
• Able to provide solutions by using imaginative approaches where creative thinking and innovation are required.

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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