Senior Manager - Director of Services

arc programs; Kelowna; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading community social services agency is seeking an experienced manager to join their Leadership team in Kelowna. This full-time permanent position involves providing management oversight, fostering community connections, and addressing service delivery issues, all within a diverse and inclusive work environment.

Benefits

Excellent benefits package

Paid vacation and sick days

Ongoing learning and development opportunities

Qualifications

• Experience in community/social services sector required.
• Strong skills in coordination and community partnership.
• Proficient in report-writing and record-keeping.

Responsibilities

• Provide management and clinical oversight of agency services.
• Establish and implement strategic plans for agency services.
• Assess and resolve service delivery issues.

Skills

Leadership

Program Management

Communication

Education

Master's degree in Social Services

Job description

Who We Are:
arc programs exists to create thriving communities, free of systemic barriers and full of belonging, equity, and hope. We have a bold vision to ensure everyone in our communities feels connected and cared for, and we are excited to be expanding our team to help us accelerate our impact!

We're Hiring!

arc programs is now accepting applications for an experienced and innovative manager to join the Agency’s Leadership (Senior Management) team.

In collaboration with the CEO, the successful candidate will provide management and clinical oversight of services provided by the Agency, and support/supervision to program managers as a member of the agency Leadership team.

Hours / Schedule:

This is a full-time permanent position within a dynamic and growing community social services agency.

arc programs provides a continuum of specialized services for children, youth, and families, as well as adults accessing community living services in the Central and South Okanagan and Kootenay communities.

The position is based in Kelowna and supports agency managers in the delivery of services across our communities of interest; therefore, flexible hours and limited travel by vehicle are required.

Responsibilities:

This position involves establishing and implementing long-range and strategic plans and agency services, assessing, and resolving service delivery issues, and developing or revising agency procedures and practices.

Candidates for this position will have demonstrated leadership, program management, staff supervision, and clinical experience in the community/social services sector.

Preferred Education and Experience:

The successful candidate will be familiar with community resources within the Central Okanagan, and skilled at coordinating services and fostering connections with community partners.

Candidates will have demonstrated program management and staff supervision experience in the community/social services sector, with an in-depth working knowledge of the specific programs and services provided by the agency, applicable legislation and policies, and issues impacting agency-community relations.

This position requires excellent oral, written, facilitation, and interpersonal communication skills; proficient report-writing and record-keeping skills.

Advanced education (master’s level degree preferred) in the social services field is required, along with excellent communication skills.

Other Requirements:

• Valid BC Driver's License, regional insurance, and a reliable personal vehicle.
• Must undergo a screening process, including a criminal record search.

Wage / Benefits:

$8,250.00 - $8,650.00 per month based on qualifications and experience.

Excellent benefits and management perquisites are provided.

Upon successful completion of a probationary period, full-time employees (minimum 20 hours/week) are eligible for a full benefits package, including dental, vision, life insurance, extended medical, long-term disability, and RRSP contributions.

Full-time employees are eligible for paid vacation and sick days as per agency policy.

Why we’re an employer of choice!

Like most in the social services sector, arc programs is an equal-opportunity employer. We embrace diversity and ensure everyone on the team demonstrates cultural safety and sensitivity towards all populations we serve.

We also promote a culture of continuous learning, supporting staff development through training, education, research, and innovation.

We foster a culture of inclusion, using an anti-oppressive lens to work with diverse populations, including Indigenous communities, and to decolonize western knowledge, supporting an intersectional approach.

Discover more at arcprograms.com.

If you feel aligned with our values, we’d love to hear from you!

Click the “Apply for This Job” button.

We appreciate your interest, but only shortlisted applicants will be contacted.

The Central Okanagan Family Connection Centre acknowledges the traditional territory of the Sylix People, and the presence of Métis and Inuit peoples in the region.