Senior Manager, Customer Success — Finance & FP&A

Gravity; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A dynamic technology company in Toronto seeks a Senior Manager, Customer Success to lead a high-performing team. The role emphasizes building customer loyalty and driving adoption, particularly within finance and accounting domains. Ideal candidates have over 7 years' experience in customer success and excel in fostering relationships with C-suite executives. The company values deep expertise in finance and operational workflows, along with strong leadership and communication skills.

Qualifications

• 7+ years of experience in Customer Success or Account Management, with at least 3 years in a management role.
• Experience with finance or accounting clients, particularly with SaaS tools.
• Strong business acumen suitable for communication with CFO-level executives.

Responsibilities

• Lead and mentor a Customer Success team.
• Build playbooks and onboarding paths tailored to finance workflows.
• Ensure customer success metrics are achieved and reported.

Skills

Leadership

Customer Success Management

Finance and Accounting Expertise

Relationship Building

Communication Skills

Job description

A dynamic technology company in Toronto seeks a Senior Manager, Customer Success to lead a high-performing team. The role emphasizes building customer loyalty and driving adoption, particularly within finance and accounting domains. Ideal candidates have over 7 years' experience in customer success and excel in fostering relationships with C-suite executives. The company values deep expertise in finance and operational workflows, along with strong leadership and communication skills.