Senior Manager, Customer Success (Enterprise)

RLDatix; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

A healthcare technology company is seeking an experienced leader to head a new Customer Success team. This role involves managing strategic enterprise accounts, developing team performance, and driving product adoption in a remote setting. Candidates should have over 8 years in Customer Success within healthcare SaaS, with a focus on customer satisfaction and healthcare outcomes.

Benefits

Comprehensive benefits

Career advancement opportunities

Focus on employee wellness

Qualifications

• 8+ years of experience in Customer Success within a healthcare SaaS company.
• Proven experience managing and developing a team.
• Successful track record in managing strategic enterprise customer relationships.

Responsibilities

• Lead and coach a team of Enterprise Customer Success Managers.
• Manage team capacity and assignments for high-quality experiences.
• Oversee a book of strategic enterprise accounts.

Skills

Team leadership

Customer relationship management

Healthcare SaaS knowledge

Performance management

Job description

Overview

Healthcare Technology company offering a remote opportunity to lead a newly formed Customer Success team and manage strategic enterprise accounts across North America. This role emphasizes career advancement, comprehensive benefits, and a focus on customer satisfaction and healthcare outcomes.

What to Expect (Job Responsibilities)

• Lead and coach a team of Enterprise Customer Success Managers to support strategic healthcare customers
• Manage team capacity, assignments, and performance for high-quality customer experiences
• Oversee your own book of strategic enterprise accounts to drive product adoption and retention
• Collaborate with Sales, Product, Support, and Services teams to achieve business outcomes
• Monitor and improve key customer success metrics, including satisfaction and renewals

What is Required (Qualifications)

• 8+ years of experience in Customer Success within a healthcare SaaS company
• Proven experience managing and developing a team, including performance management
• Successful track record in managing strategic enterprise customer relationships
• Deep understanding of hospitals and healthcare operations
• Ability to commute to client sites or company meetings within North America (passport required)

How to Stand Out (Preferred Qualifications)

• Experience operating in ambiguity and creating scalable processes in a fast-paced environment
• In-depth knowledge of customer outcomes, product adoption, and retention strategies

#HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeWellness

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