Senior Manager, Commercial Services

TD; Saskatoon; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a Senior Manager to oversee Account Managers and drive optimal customer experiences while managing credit operations. The successful candidate will have a strong background in leadership and sales coaching, with over 10 years of experience in the banking sector. This role involves strategic management of customer relationships and operational efficiency. Competitive compensation and developmental opportunities are part of the offering.

Benefits

Health and well-being benefits

Career development opportunities

Flexible banking benefits

Qualifications

• 10+ years of relevant experience in financial services or banking.
• Experience in managing teams and developing talent.
• Strong understanding of credit policies and risk management.

Responsibilities

• Lead a team of Account Managers and drive performance.
• Manage relationships with customers and stakeholders.
• Oversee credit management for complex accounts.

Skills

Leadership

Sales coaching

Customer experience management

Credit management

Market knowledge

Education

Undergraduate/Graduate degree

Job description

Job Description

This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Manages a book of business in alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.

CUSTOMER

• Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience
• Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience
• Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets
• Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs
• Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results
• Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service
• Constantly build knowledge of the market, customers and broader economic factors
• Develop and maintain centre of influence strategies and relationships
• Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
• Primary escalation point for significant sales matters/ risk matters / exceptions for Account Managers
• Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
• Enhance TDBG brand by participating in network events

SHAREHOLDER

• Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit
• Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same
• Meet or exceed business targets for the Unit
• Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
• Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit
• Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile
• Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
• Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelines
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions/activities as necessary
• Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct
• Understand changing market conditions and remain knowledgeable of relevant industry issues
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand
• Connect the alignment of colleague's contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities to collaborate with other functions and teams
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation
• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
• Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD
• Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct

BREADTH & DEPTH

• Oversee, lead, and coach a team of Commercial Account Managers while growing talent, developing skills and capabilities to achieve career goals and business results
• Oversees credit management and sales function for moderate to highly complex commercial accounts
• Provides coaching, mentorship and guidance within area of expertise
• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Strategic partner to leadership team on the management of the portfolio and unit profitability and accountability, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management / enterprise areas
• Involved in key strategic discussions related to strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.
• Set operational team direction and collaborate with others to execute on unit goals
• Focus on longer-range planning for business area (e.g. 12 months or greater)
• Develops and implements new and innovative approaches to the sales process, including negotiation of terms and approaches to account management – provides expert advice internally and externally
• Generally, reports to the Unit Leader

Experience & Education

• Undergraduate/Graduate degree and/or
• 10+years of relevant experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. TD delivers customer experiences to millions and employs thousands of colleagues globally. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We’re delighted that you’re considering building a career with TD. This job opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own regulations and requirements.

Colleague Development

If you’re interested in a specific career path or building certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, access to online learning and mentoring programs to help you unlock future opportunities. TD provides various career paths and support for growth.

Training & Onboarding

Training and onboarding sessions will be provided to ensure you succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We aim to communicate outcomes to all applicants by email or phone.

Accommodation

Your accessibility is important. Please let us know if you’d like accommodations to participate in the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet