Senior Journey Analyst: Digital Experience Architect

iA Financial Group; Montreal; Hybrid; CAD 85,000 - 100,000; Full time

Job summary

A leading financial services provider is seeking a Senior Journey Analyst in Montreal to enhance client and advisor journeys through a digital transformation strategy. The role involves translating business needs into technical requirements, facilitating teamwork and collaboration, and advocating for a superior client experience. Strong analytical skills and 5 years of relevant experience are crucial for success in this dynamic position.

Benefits

Flexible group insurance

Competitive pension plan

Stock purchase plan

Wellness/personal development days

Telemedicine support

Employee assistance program

Ergonomic furniture program

Performance bonus

Qualifications

• 5 years of experience as a journey analyst or business analyst in a business context.
• Understanding of the Wealth Management industry and regulatory environment.
• Passion for client and advisor experience.

Responsibilities

• Partner with journey owners and product owners to translate business concepts into technical language.
• Support journey owners in defining and documenting optimized journeys.
• Create acceptance criteria for stories.

Skills

Strategic thinking

Stakeholder engagement

Analytical abilities

Facilitation skills

Negotiation skills

Coordination skills

Education

Degree in Business or Marketing

Job description

A leading financial services provider is seeking a Senior Journey Analyst in Montreal to enhance client and advisor journeys through a digital transformation strategy. The role involves translating business needs into technical requirements, facilitating teamwork and collaboration, and advocating for a superior client experience. Strong analytical skills and 5 years of relevant experience are crucial for success in this dynamic position.