Senior IT & AV Client Services Specialist

University of Toronto; Toronto; On-site; CAD 81,000 - 104,000; Full time

Job summary

A leading Canadian university in Toronto is seeking a Client Technology Support Specialist to provide senior technical expertise and support IT service operations. The role involves troubleshooting, service delivery, and fostering relationships with staff and clients. Ideal candidates will have a Bachelor's in Computer Science and significant experience in diverse IT environments. Competitive salary of $81,312 to $103,986 annually, with opportunities for professional development.

Qualifications

• Minimum four years of diverse IT experience.
• Experience coordinating activities for others.
• Ability to troubleshoot network connectivity issues.

Responsibilities

• Responding to end-user service requests.
• Troubleshooting complex computer system problems.
• Providing consultative advice on IT issues.

Skills

Technical troubleshooting

Client support

Data analysis

Presentation

Writing documentation

Education

Bachelor's Degree in Computer Science or equivalent

Tools

MacOS

MS Windows

Linux/Unix

SQL

ServiceNow

Microsoft 365

Job description

A leading Canadian university in Toronto is seeking a Client Technology Support Specialist to provide senior technical expertise and support IT service operations. The role involves troubleshooting, service delivery, and fostering relationships with staff and clients. Ideal candidates will have a Bachelor's in Computer Science and significant experience in diverse IT environments. Competitive salary of $81,312 to $103,986 annually, with opportunities for professional development.