Senior Financial Services Advisor — Member-Centric Banking

Vancity; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading credit union in Victoria seeks a Senior Financial Services Representative to manage complex member inquiries and transactions. This full-time, temporary role emphasizes delivering top-notch service and requires a minimum of a High School Diploma and customer service experience. The candidate should possess strong problem-solving skills and be proficient with technology, making impactful contributions to improve member experience outcomes. Enjoy competitive hourly pay and a range of benefits as well as a commitment to inclusivity within the workplace.

Benefits

Flexible Benefit Packages

Generous Vacation Time

Immediate Health Coverage

Defined Benefit Pension Plan

Qualifications

• Minimum 1 year of customer service experience.
• High School Diploma or equivalent required.

Responsibilities

• Manage member transactions and inquiries effectively.
• Provide technical support to service team for quality delivery.
• Identify member needs and provide appropriate products and referrals.

Skills

Customer Service Experience

Problem Solving

Technical Savvy

Communication Skills

Team Leadership

Education

High School Diploma

Post Secondary Education/Diploma (Related Discipline)

Job description

A leading credit union in Victoria seeks a Senior Financial Services Representative to manage complex member inquiries and transactions. This full-time, temporary role emphasizes delivering top-notch service and requires a minimum of a High School Diploma and customer service experience. The candidate should possess strong problem-solving skills and be proficient with technology, making impactful contributions to improve member experience outcomes. Enjoy competitive hourly pay and a range of benefits as well as a commitment to inclusivity within the workplace.