Senior Dispatcher — Remote Route & Driver Coordinator

Waste Management; Remote; CAD 50,000 - 65,000; Full time

Job summary

A large environmental solutions provider is seeking a Dispatch Coordinator in Kitchener to assist WM Drivers with problem resolution and manage service requests. The ideal candidate will have at least 2 years of dispatching experience and a high school diploma. Responsibilities include optimizing routes, managing customer interactions, and documenting service issues. The role offers a salary range of $50,000 - $65,000 alongside comprehensive benefits such as medical, dental, vision, and paid vacation.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Stock Purchase Plan

Company match on RRSP

Paid Vacation

Paid Holidays

Personal Days

Qualifications

• Minimum of 2 years previous dispatching experience.
• Experience in customer service, preferably in a call-center environment.

Responsibilities

• Assist with problem resolution for WM Drivers.
• Optimize complex routes with routing specialists.
• Manage incoming calls and emails for service requests.
• Resolve delivery and pick-up issues proactively.
• Document information from drivers to appropriate departments.

Skills

Dispatching

Customer service

Problem resolution

Education

High School Diploma or G.E.D

Job description

A large environmental solutions provider is seeking a Dispatch Coordinator in Kitchener to assist WM Drivers with problem resolution and manage service requests. The ideal candidate will have at least 2 years of dispatching experience and a high school diploma. Responsibilities include optimizing routes, managing customer interactions, and documenting service issues. The role offers a salary range of $50,000 - $65,000 alongside comprehensive benefits such as medical, dental, vision, and paid vacation.