Senior Director - Commerce Partner Success (100% Remote - Canada)

Hopper; Montreal; Remote; CAD 300,000 - 500,000; Full time

Job summary

A leading travel technology company in Montreal seeks a Senior Director of Partner Success to lead partner strategy and growth. This role involves building a team, optimizing onboarding processes, and managing partnerships across travel verticals. Ideal candidates should have strong communication skills and significant experience in partnership management. Competitive salary and benefits are offered.

Benefits

Competitive salary and pre-IPO equity packages

100% coverage of group insurance premiums

Unlimited PTO

Generous parental leave

Carrot Cash travel stipend

Work-from-home stipend

Access to telemedicine services

RRSP plan with pre-tax withdrawals

Qualifications

• Strong interpersonal and communication skills to engage with stakeholders at all levels.
• Proven ability to manage and grow strategic partnerships.
• Excellent analytical skills with experience in data-driven decision-making.
• Experience building and managing high-performing teams.

Responsibilities

• Define and execute the Partner Success strategy for HTS Commerce.
• Build and lead a high-performing team of Partner Success Managers.
• Develop scalable onboarding and launch frameworks for partners.
• Serve as a senior point of escalation for top-tier partners.
• Work closely with Product and Engineering teams.
• Leverage analytical tools and data to monitor product performance.

Skills

Interpersonal skills

Communication skills

Analytical skills

Strategic thinking

Partnership management

Team management

Job description

Overview

As HTS continues to expand its reach as a leading travel technology company, we are looking for a Senior Director of Partner Success to lead the commerce partner strategy, onboarding, and growth for our travel commerce platform. This leader will be responsible for ensuring the long-term success of our B2B partners across travel verticals, including flights, hotels, and cars, enabling them to drive meaningful revenue and enhance traveler experiences. You will sit at the intersection of partner growth, product enablement, and operations, building the team, infrastructure, and processes that ensure our partners are set up for scale from day one. This is a cross-functional leadership role that will shape how HTS scales its B2B travel commerce business globally, working closely with Product, Engineering, Commercial, Operations, and Support teams.

Responsibilities

• Partner Success Strategy: Define and execute the Partner Success strategy for HTS Commerce, from onboarding to sustained growth, focused on maximizing partner satisfaction, driving adoption of additional travel products, and increasing overall revenue performance.
• Team Leadership: Build and lead a high-performing team of Partner Success Managers and integration specialists responsible for partner onboarding, product enablement, and day-to-day partner growth.
• Partner Enablement: Develop scalable onboarding and launch frameworks to accelerate time-to-value for new partners and ensure ongoing alignment with partner goals, success metrics, and commercial outcomes.
• Strategic Account Management: Serve as a senior point of escalation and strategic thought partner to top-tier partners, helping them fully leverage our travel commerce platform to drive retention and revenue.
• Cross-Functional Collaboration: Work closely with Product and Engineering teams to prioritize and deliver partner needs. Collaborate with Sales, Legal, and Finance to structure and support complex partner relationships.
• Data-Driven Insights: Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.

Ideal Candidate

• Strong interpersonal and communication skills to engage with stakeholders at all levels.
• Proven ability to manage and grow strategic partnerships.
• Excellent analytical skills with experience in data-driven decision-making.
• Creativity and strategic thinking to identify new opportunities in the commerce and travel spaces.
• Experience building and managing high-performing teams, with a focus on coaching, development, and execution.
• Experience working in the travel industry, especially with airlines or travel platforms, is a strong plus.

Perks and Benefits

• Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
• Hopper covers 100% of the premiums for group insurance plan.
• Hopper offers life, short term and long term disability coverage.
• HSA that covers eligible medical and dental expenses.
• All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
• All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.
• Very generous parental leave.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co-working space on demand through FlexDesk and a work-from-home stipend.
• Entrepreneurial culture with emphasis on pushing limits and taking risks.
• Open communication with management and company leadership.
• Small, dynamic teams with a big impact.

About Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging data and machine learning, Hopper combines its travel offer with fintech products to bring transparency, flexibility and savings to travelers. The Hopper platform serves hundreds of millions of travelers and has seen rapid growth in app downloads and market share. HTS enables partners to integrate Hopper’s fintech or travel inventory into their direct channels. Our partners include Capital One, Air Canada, Nubank, and more.

Compensation Range: CA$300K - CA$500K