Senior Customer Success Manager (Remote)

Medium; Remote; CAD 80,000 - 120,000; Full time

Job summary

An innovative technology company is seeking a Customer Success Manager to work remotely from Canada. In this role, you will drive the adoption of audio AI technology across Southern Europe by engaging directly with customers to enhance their experience. You will analyze product usage to identify issues and collaborate with various teams to promote renewals and upsells. Ideal candidates have over 5 years of B2B SaaS experience and are fluent in Italian or Spanish and English. This position offers a unique opportunity for growth in a dynamic environment.

Benefits

Innovative culture

Dynamic growth paths

Proactive support for professional development

Annual stipend for social travel

Monthly co-working stipend

Qualifications

• 5+ years of Customer Success or Account Management experience in complex B2B SaaS.
• Strong understanding of the Southern Europe market landscape.
• Experience with AI agents and API integrations.

Responsibilities

• Drive adoption of the audio AI platform across Southern Europe.
• Administer onboarding and enablement tactics for various products.
• Identify expansion opportunities and drive renewals and upsells.

Skills

Customer Success Management

Problem-solving

Analytical skills

Communication

Interpersonal skills

Fluent in Italian or Spanish

Fluent in English

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will be pivotal in driving the adoption of audio AI technology across Southern Europe. Your mission will involve engaging with customers directly to ensure they successfully leverage our innovative platform. By analyzing product usage, you'll identify friction points and propose tailored solutions that enhance customer experience and engagement. Collaborating closely with various teams, your goal is to drive commercial outcomes that contribute to lasting relationships and sustained revenue growth. Your impact will not only be measured by retention metrics but also through the excitement and satisfaction of our clients using our cutting-edge technology.

Accountabilities

• Drive adoption of the audio AI platform across Southern Europe.
• Administer onboarding and enablement tactics for various products.
• Analyze product usage and performance to identify and address issues.
• Collaborate with Sales, Engineering, and Customer Success leadership.
• Identify expansion opportunities and drive renewals and upsells.
• Measure success through Gross Revenue Retention and Net Revenue Retention.

Requirements

• 5+ years of Customer Success or Account Management experience in complex B2B SaaS.
• Fluent in Italian or Spanish and English.
• Experience with AI agents and API integrations.
• Proven track record in driving revenue outcomes.
• Strong problem-solving and analytical skills.

Excellent communication and interpersonal skills.

Understanding of the Southern Europe market landscape.

Self-motivated and capable of working independently.

Benefits

• Innovative culture with a focus on defining the trajectory of AI.
• Dynamic growth paths and opportunities to drive impact.
• Proactive support for professional development.
• Annual stipend for social travel with colleagues.
• Annual company offsite in different global locations.
• Monthly co-working stipend for remote workers.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.