Senior Customer Success Manager - Billing & Growth (Remote)

Insurity; Canada; Hybrid; CAD 108,000 - 136,000; Full time

Job summary

A leading insurance software provider is seeking a Senior Customer Success Manager to enhance customer engagement and drive solution adoption across North America. The role demands strong expertise in relationship and project management, along with effective communication skills. Flexible work options are available, along with comprehensive benefits and a focus on personal development. The ideal candidate will possess relevant experience and a proactive attitude for customer satisfaction.

Benefits

Open PTO Policy

Comprehensive health coverage

Employer-matched retirement savings

Structured onboarding

Tuition discounts

Qualifications

• 3+ years in a customer success related role.
• Ability to create succinct written documentation.
• Detail-oriented with strong time management skills.

Responsibilities

• Primary point of contact for assigned customers.
• Lead continuous improvement initiatives.
• Track and evaluate customer health.

Skills

Customer relationship management

Analytical thinking

Strong written and oral English communication

Time management

Ability to collaborate

Tools

Salesforce

Jira

Job description

A leading insurance software provider is seeking a Senior Customer Success Manager to enhance customer engagement and drive solution adoption across North America. The role demands strong expertise in relationship and project management, along with effective communication skills. Flexible work options are available, along with comprehensive benefits and a focus on personal development. The ideal candidate will possess relevant experience and a proactive attitude for customer satisfaction.