Senior Customer Success Exec — Transformation Leader

ServiceNow; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading cloud computing firm is seeking an experienced transformation leader in Ottawa. This position requires at least 15 years in client-facing roles, with significant experience collaborating with senior leaders. You will lead high-complexity transformations for major customers and identify opportunities for professional services. The role offers a competitive salary, remote work flexibility, and opportunities for advancement. Canadian citizenship or permanent residency is essential, along with Canadian Secret Security Clearance.

Benefits

Competitive salary

Career advancement opportunities

Flexibility in work hours

Collaborative company culture

Qualifications

• Minimum of 15 years in client-facing roles focused on account management, consulting, or transformation leadership.
• Canadian citizenship or permanent residency and reside in Ottawa or nearby area.
• Significant experience collaborating with senior IT and business leaders.

Responsibilities

• Lead high-complexity transformations for major customers.
• Identify professional services pipeline opportunities.
• Collaborate with Impact team members to create executive-ready narratives.

Skills

Client-facing roles

Collaboration with senior IT leaders

Project management

Influencing stakeholders

Job description

A leading cloud computing firm is seeking an experienced transformation leader in Ottawa. This position requires at least 15 years in client-facing roles, with significant experience collaborating with senior leaders. You will lead high-complexity transformations for major customers and identify opportunities for professional services. The role offers a competitive salary, remote work flexibility, and opportunities for advancement. Canadian citizenship or permanent residency is essential, along with Canadian Secret Security Clearance.