Senior Customer Experience Associate - Glenn Mountain Village, Abbotsford, BC (22.5 hours)

Scotiabank Global Site; Abbotsford; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Customer Experience Associate in Abbotsford. The ideal candidate will build strong customer relationships and deliver exceptional service while contributing to sales targets. Strong customer service skills and the ability to promote digital banking options are essential. A flexible schedule is required for this full-time role, offering a competitive compensation and benefits package.

Benefits

Collaborative team environment

Professional development opportunities

Competitive compensation and benefits package

Qualifications

• Previous banking experience is a strong asset.
• Available to work a flexible schedule.
• Ability to conduct proactive marketing calls.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Contribute to the Branch's targets by identifying and fulfilling sales opportunities.
• Demonstrate success in a target-based performance environment.

Skills

Strong customer service skills

Technical skills promoting digital banking

Experience with simple sales and financial advice

Willingness to assist professionally

Job description

Overview

Requisition ID: 230151

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network the focus is to provide exceptional service throughout the customers journey by:

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contributing to the Branch\'s targets by identifying and fulfilling simple sales opportunities including opening day-to-day accounts, fulfilling pre-approved credit opportunities and processing GICs
• Nurturing rich long-standing relationships
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Responsibilities:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers\' needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Qualifications / What you bring

• Have strong customer service skills
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice
• Have strong technical skills able to promote and demonstrate the use of digital / self-service banking options
• Previous banking experience is a strong asset

What’s in it for you

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• A competitive compensation and benefits package

Location(s) : Canada : British Columbia : Abbotsford

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers, their families and their communities achieve success through a broad range of advice, products and services including personal and commercial banking, wealth management and private banking, corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site, alternate format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Required Experience

Senior IC

Key Skills

Catering, Asset, Corporate Finance, Environmental Science, Linux Administration

Employment Type: Full Time

Experience: years

Vacancy: 1