Senior Customer Experience Associate - Eastown Plaza Branch (26.25 hours/week)

Scotiabank; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Senior Customer Experience Associate in Scarborough, Ontario. The role involves delivering exceptional customer service, building relationships, and achieving sales targets while promoting digital banking solutions. Ideal candidates will have strong customer service skills, sales experience, and the ability to work flexibly in a team-oriented environment. Competitive compensation and benefits package included.

Benefits

Professional development opportunities

Collaborative team environment

Competitive compensation and benefits

Qualifications

• Ability to build strong customer relationships and deliver excellent service.
• Experience conducting simple sales and providing financial advice.
• Willingness to work a flexible schedule.

Responsibilities

• Act as a lobby leader; triage and assist customers.
• Contribute to sales targets by identifying opportunities.
• Promote digital/self-service banking options.

Skills

Strong customer service skills

Technical proficiency in digital banking

Sales experience

Job description

Overview

Requisition ID: 236913

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
• Nurturing rich, long-standing relationships
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

In this role you will

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you

• Have strong customer service skills
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
• Previous banking experience is a strong asset

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• A competitive compensation and benefits package

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please contact us directly. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.