Senior Credit and Collections Administrator, Bell Media

Bell Canada; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A major telecommunications company in Toronto is looking for a Senior Credit & Collections Administrator to manage credit adjudication and collections of media accounts. The candidate will serve as a point of escalation, handling complex issues while ensuring strong client relationships. Key responsibilities include following up on accounts, assessing credit risk, and ensuring compliance with regulations. Ideal candidates should have extensive experience, strong organization skills, and intermediate Excel proficiency. Benefits include a competitive salary and comprehensive support.

Benefits

Comprehensive compensation package

Medical, dental, and vision benefits

35% discount on services

Qualifications

• 5+ years in Credit & Collections is essential.
• Must exhibit strong organization and results-driven attitude.
• Intermediate knowledge of Excel required.

Responsibilities

• Follow up on assigned accounts regularly.
• Contact customers for payment on outstanding balances.
• Ensure compliance with credit & collections regulations.

Skills

5+ years of experience in a Credit & Collection role

Highly organized

Intermediate Excel skills

Ability to communicate professionally

Strong problem-solving skills

Education

Post-secondary education in a related field

Job description

Senior Credit and Collections Administrator, Bell Media

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.

At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

Title: Senior Credit & Collections Administrator
Salary: Commensurate with qualifications and experience
Location: 9 Channel Nine Court, Toronto
Hours of work: 40 hours per week, overtime as required

As part of the Bell Media Credit and Collections team, the Senior Credit & Collection Administrator is responsible for credit adjudication and the collection of media accounts. In this senior role, you serve as a key point of escalation, ensuring complex issues are resolved efficiently while maintaining strong client relationships and supporting departmental objectives.

Key Responsibilities

• Regular follow-up on an assigned list of accounts
• Contacting customers for payment of outstanding balances
• Internal & External customer service (client, sales dept. queries)–responding to inquiries on a timely and professional basis
• Adjudication of accounts to determine credit worthiness and risk assessment
• Forecasting of monthly collections. Ensure Collection targets/DSO objectives are met
• Ensure compliance of credit & collections regulations as well as SOx controls

Account Maintenance

• Reconciliation of accounts
• Identification and clearing small balance adjustments
• AFDA identification

Other Duties

• Processing credit cards as required
• Preparing payment schedules
• Prepare proof of claim reports for trustees/receivers
• Various credit, collection and month end reporting

Critical Qualifications

• 5+ years of experience in a Credit & Collection role
• Highly organized and results driven
• Intermediate Excel skills
• Post-secondary education in a related field
• Ability to work independently and in a team environment
• Ability to communicate in a timely and professional manner with all levels (verbally and in writing)
• Strong problem solving skills
• Ability to learn and use a variety of computer programs and software

Preferred Qualifications

• Bilingual (English/French)
• Media industry and accounting experience

Adequate knowledge of French is required for positions in Quebec.

Additional Information

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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