Senior Coordinator, Service

Loblaw Companies Limited; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

A major Canadian retailer seeks an administrative professional to manage technician scheduling and work orders. Ideal candidates have 1–2 years of experience in a similar role and possess strong organizational skills. Proficiency in Microsoft Office tools is essential. This position is integral to ensuring operational efficiency and customer satisfaction in a fast-paced environment.

Benefits

Comprehensive training

Progressive careers

Competitive benefits

Qualifications

• Strong organizational and multitasking skills are essential.
• Ability to work in a fast-paced, deadline-driven environment.
• Excellent customer service and communication skills.

Responsibilities

• Assign and schedule technicians for all work orders.
• Monitor technician time on work orders.
• Collaborate with Service Foreperson on job requests.

Skills

Organizational skills

Multitasking

Problem-solving

Customer service

Communication

Independence

Education

1–2 years of administrative experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

What You’ll Do

• Assign and schedule technicians for all work orders.
• Monitor technician time on work orders and flag issues to the Service Foreperson.
• Coordinate two-person job requests with the Service Foreperson.
• Track technician travel time and raise any issues to the Service Foreperson.
• Collaborate with the Service Foreperson to ensure technicians complete work orders with all information required for invoicing and submission.
• Ensure preventative maintenance (PM) work is completed within the allotted time and, where possible, in a single visit.
• Track required follow-ups, ensure parts are ordered promptly, and dispatch technicians to complete open work orders efficiently.
• Build and maintain the on-call schedule with the Service Foreperson.
• Submit quotes and proposals through the Officetrax Vendor Portal.
• Manage work order close-out and invoice creation.
• Submit DNE (Do Not Exceed) increase requests through the Officetrax Vendor Portal.

Additional Responsibilities

• Schedule and dispatch technicians to service calls.
• Manage on‑call schedules and vacation calendars.
• Review work orders, purchase orders, and invoices for completeness and accuracy; create invoices and follow up as required.
• Review and follow up on expense reports to ensure compliance.
• Verify refrigerant information and leak reports for accuracy and completeness; ensure all losses are reported as mandated by provincial guidelines.
• Assist with parts procurement and material sourcing for managers and technicians; support proposal preparation.
• Maintain an accurate and organized filing system.

What You’ll Need

• 1–2 years of administrative experience (service or trades industry experience an asset).
• Strong organizational, multitasking, and problem‑solving skills with attention to detail.
• Ability to work accurately in a fast‑paced, deadline‑driven environment.
• Excellent customer service and communication skills.
• Professional demeanor with the ability to interact effectively across all levels of the organization.
• Ability to work independently while supporting a collaborative team environment.
• Proficiency in Microsoft Outlook, Excel, and PowerPoint.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision‑making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.