Senior Contract Operations Analyst

Waste Management; Kitchener; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading waste management company in Kitchener is looking for a Contracts Manager to oversee Circular Materials programs, ensuring compliance and effective contract management. The ideal candidate has a Bachelor's degree in Business Administration and at least five years of relevant experience. Responsibilities include managing contracts, data analysis, and supporting operational teams. Competitive benefits package offered, including medical, dental, and paid vacation.

Benefits

Medical, Dental, Vision Insurance

Stock Purchase Plan

Paid Vacation, Holidays, and Personal Days

Qualifications

• Minimum of five years of previous system and contract management experience.
• Strong understanding of municipal operations and regulations.

Responsibilities

• Oversee and support contracts for Circular Materials & RLG programs.
• Ensure compliance with all contracts and resolve issues as they arise.
• Work with teams to streamline data collection processes.

Skills

Contract management

Data analysis

Problem-solving

Education

Bachelor's Degree in Business Administration or related field

High School Diploma or GED with 4 years experience

Job description

Job Summary

In this role, you will oversee and support the contracts associated with Circular Materials & RLG programs. You will help ensure operations follow contract compliance, while also keeping contract information accurate and up to date. You will research and analyze data, prepare reports, billing and data as needed and act as a key advisor on all contract-related questions with Area Public Sector Solutions. This position plays an important role in helping our teams deliver compliant, efficient, and well managed services.

Essential Duties and Responsibilities

• Ensures that all Circular materials contracts are properly followed and that any issues are identified and resolved.
• You will work closely with District Managers and other teams to address compliance gaps and support accurate reporting through careful data management and weekly uploads to Circular materials tracking systems while building efficient processes to streamline data collection.
• Responsible for End-to-end management in MAS, ensuring routing, MPU tracking, alerts and address updates are uploaded and accurate to support both Customer Experience and Circular Materials by working with the respective departments.
• Manages complex contracts to ensure effectiveness by monitoring contract’s dollar balance and time remaining; recommending whether to extend an existing contract or prepare for bid process.
• Investigates and resolves inquiries regarding contract changes, complaints, discrepancies, disputes, defaults, contract cancellations, and claims. Provides recommendations and prepares corresponding documents for resolutions to management, as appropriate.
• Participates in strategic planning for municipal business within Area as it relates to Circular Materials.
• Invoice reconciliation and central communication for all CM-related billing and service inquiries, consolidating work currently dispersed across multiple employees.
• Coordinates team processes by reviewing daily activities, monitoring work, developing procedures for administering contracts, and training, initially the role will have 1 direct report.
• Ensures compliance and stays abreast of all laws, rules and regulations applicable to the Area’s municipal operations, and adherence to overall Corporate governance and business integrity standards.

Qualifications

A. Education and Experience
Education: Bachelor's Degree (accredited) in Business Administration, Public Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
Experience: Minimum of five (5) years of previous system and contract management experience (in addition to education requirements).

Benefits

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Employment Opportunity

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Real ID Required

Successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

Job Information

• Job Identification 2342251
• Job Category Sales Support
• Posting Date 02/03/2026, 05:42 PM
• Apply Before 02/05/2026, 05:00 PM
• Job Schedule Full time
• Location 4210 KING STREET EAST, KITCHENER, ON, N2P 2G5, CA (Hybrid)