Senior Client Systems Analyst, Workplace Solutions

EDC; Ottawa; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A Canadian financial services company in Ottawa is looking for a Senior Client Systems Analyst to support their hybrid work environment. Responsibilities include managing endpoint technologies, collaborating with service providers, and ensuring system performance. Candidates should have at least 5 years in endpoint management and possess an undergraduate degree in a related field. The role offers a comprehensive benefits package and a commitment to professional development.

Benefits

Comprehensive compensation and benefits package

3–4 weeks of vacation

Professional development opportunities

Qualifications

• Minimum of 5 years as a subject matter expert.
• Proven track record in transitioning to new endpoint technologies.
• Strong communication skills and ability to maintain technical processes.

Responsibilities

• Design, develop, and operate information systems.
• Collaborate with service providers to deliver IT solutions.
• Maintain deployment standards and conduct proactive monitoring.

Skills

Endpoint Management

Microsoft 365

Windows Desktop Operating Systems

Mobile Device Management (MDM)

Analytical and problem-solving skills

Bilingual in English and French

Education

Undergraduate degree in Computer Science or related field

Tools

Office365

Intune

SCCM

Azure Active Directory

Job description

Overview

Join the EDC Team. At Export Development Canada (EDC) we support Canadian businesses to succeed globally by providing financial tools, expertise, and insights to explore new markets, mitigate risks, and achieve growth.

Position: Senior Client Systems Analyst – Workplace Solutions

Employment Type: Permanent

Compensation Details: #LI-Hybrid

Location: EDC operates in a hybrid work environment requiring in-office presence 2 days per week (subject to change). This role can be performed from EDCs headquarters in Ottawa or from Community Hubs in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver. Relocation assistance is available for eligible candidates.

Application deadline: October 8, 2025

About EDC: EDC is a Crown corporation that empowers Canadian businesses to succeed globally by offering innovative financial solutions and expert insights to help businesses explore markets, mitigate risks, and grow.

Responsibilities

• Design, develop, integrate, and operate information systems; oversee the full solution lifecycle with guidance from Technical Leads.
• Collaborate with managed service providers and internal teams to deliver solutions that meet IT standards and business requirements.
• Perform desktop technology delivery, including vendor consultations, requirement articulation, solution testing, and deployment.
• Maintain standards and processes for system deployment, testing, and governance; ensure security, performance, and availability through proactive monitoring.
• Administer and configure mobile devices for end users (Office365, Intune, Hybrid, SCCM, Azure Active Directory).
• Monitor endpoint health, performance, and stability; engage in long-term planning for endpoint technologies.
• Execute tasks related to endpoint technologies (workstations, laptops) and support complex technical issues as a subject matter expert.

What we are looking for

• Undergraduate degree in Computer Science, Management Information Systems, or related field.
• Minimum of 5 years of experience as a subject matter expert in:
• Endpoint Management
• Microsoft 365 (Office Apps, SharePoint Online, Exchange Online, Teams)
• Windows Desktop Operating Systems
• Mobile Device Management (MDM)
• Proven track record in transitioning to new endpoint technologies and overseeing their evolution.
• Strong communication and ability to create and maintain technical processes and procedures.
• Analytical and problem-solving skills; able to work independently with guidance in complex situations.
• Ability to interpret business challenges and recommend best practices.

What will make you stand out

• Microsoft 365 Certified: Collaboration and Communications Engineer
• Microsoft 365 Certified: Teams Administrator
• Microsoft 365 Certified: Endpoint Administrator
• Microsoft 365 Certified: Azure Virtual Desktop
• Bilingual in English and French

Eligibility

EDC is committed to fair employment practices; candidates must be legally eligible to work in Canada. The position requires meeting government security screening requirements and all essential criteria by the closing date.

Benefits & Why Join EDC

• Comprehensive compensation and benefits package, work-life balance, and opportunities to contribute to Canada’s and global trade.
• Hybrid work options, 3–4 weeks of vacation, corporate closure periods, summer early Fridays, and no-meeting Fridays.
• Professional development through training programs, workshops, and language training.
• Inclusive, diverse workplace with employment equity and respect for varied backgrounds and ideas.
• Wellness programs, mental health support, and fitness initiatives.
• Community engagement through volunteer opportunities.

To apply, please submit your application by the closing date. If you require accommodation during the recruitment process, please contact our Recruitment team.