Senior Claims Investigator

Wawanesa Insurance; British Columbia; Hybrid; CAD 75,000 - 110,000; Full time

Job summary

A major Canadian insurance provider is seeking a Bilingual Senior Claims Investigator in British Columbia. This role focuses on providing exceptional service while thoroughly investigating complex claims and fraud prevention. Candidates should have at least 5 years of related experience, effective customer service skills, and strong analytical abilities. The position offers a hybrid work environment with a competitive salary ranging from $75,000 to $110,000, along with comprehensive benefits including bonuses and a pension plan.

Benefits

Annual bonus plan

Generous vacation time

Premium free benefits

Pension plan

Qualifications

• 5+ years related investigative experience.
• Highly proficient time-management and organisational skills.
• Valid driver's licence with acceptable driving record.

Responsibilities

• Provide exceptional customer service.
• Investigate possible causes of loss via forensic evidence.
• Take charge of investigations for suspected fraud.
• Compose investigation reports and advise claims staff.

Skills

Effective customer service skills

Excellent communication skills

Excellent investigative and analytical skills

Highly proficient time management skills

Detail-oriented

Exceptional advanced negotiation skills

Bilingualism in French and English

Education

College/University degree preferred

Job description

Job ID: 9616

Employment Type: Existing Role

Working Business Language: English

Salary: At Wawanesa, salary is part of a holistic, comprehensive and competitive offering. Full‑time and part‑time permanent employees are eligible for an annual bonus plan, leave of absence top‑up programs, generous vacation time, personal days, premium free benefits and a pension plan. The salary range for this role is $75,000 - $110,000. Candidates with expectations outside this range are encouraged to apply.

About Us

At Wawanesa, we offer a hybrid work environment that provides flexibility: 2 days per week in office or 15 hours per week in a Wawanesa office, with the option to work remotely from Toronto (North York), Kitchener or Ottawa.

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and $10 billion in assets. Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life and Western Financial Group, serving more than 1.7 million members across Canada.

We give back to communities, donating more than $3.5 million annually to charitable organisations, including over $2 million to climate‑change frontlines. We are proud to be recognised as one of Manitoba’s Top Employers.

We are currently looking for dedicated, driven and enthusiastic individuals who thrive in a changing environment and seek diverse experience and advancement on a growing team.

Job Overview

The Bilingual Senior Claims Investigator contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the thorough investigation of highly complex referred files and fraud prevention initiatives.

Job Responsibilities

• Provide exceptional customer service.
• Review referred claim files to determine the type and scope of investigation required.
• Investigate possible causes of loss via examination of forensic evidence and collection, preservation, and submission of evidence to police agencies or courts.
• Take charge of investigations for cases of suspected fraud.
• Pursue police charges for prosecution, prepare Crown Briefs and provide evidence.
• Understand the application of policy language as it applies to coverage, liability and settlement of claims.
• Maintain strict confidentiality and ensure compliance with Privacy Regulations.
• Provide ongoing updates on investigation status.
• Compose investigation reports and advise claims staff and management of findings and recommended actions.
• Maintain accurate records based on company standards and policies within the claims system.
• Conduct ad hoc internal claims audits.
• Attend court proceedings as required.
• Remain up‑to‑date with case law, legal tactics, fraud trends and other information that help limit losses or improve detection effectiveness.
• Perform other duties as assigned.

Qualifications

• 5+ years related investigative experience.
• Effective customer service skills, including empathy and concern for customers.
• Excellent communication skills, both written and oral.
• Excellent investigative and analytical skills.
• Highly proficient time‑management and organisational skills, with the ability to prioritise work in a fast‑paced, changing environment.
• Detail‑oriented with a high degree of accuracy in data entry.
• Exceptional advanced negotiation skills.
• Valid driver’s licence with acceptable driving record.
• College/University degree preferred.
• Bilingualism in French and English is considered an asset.

Diversity, Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in our people’s diversity. We encourage a representative workforce.

We welcome applications from all qualified candidates, including racialised persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender‑diverse and neuro‑diverse individuals, and anyone who can contribute to a more diverse thought and ideas.

We aim to ensure the recruitment process is accessible to all candidates. If you require accommodations during any stage, please reach out to [e-mail].

All Wawanesa job applicants are subject to Wawanesa’s Privacy Policy.

Please note that this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and hiring leaders in compliance with all applicable legislation.