Senior Business Operations Manager

Motive; Canada; Remote; CAD 124,000 - 156,000; Full time

Job summary

A leading technology firm in Canada is seeking a Business Operations Manager for its Service organization. This role involves optimizing workflows, managing operational processes, and collaborating with various teams to enhance the customer experience. The ideal candidate has over 7 years of Field Sales or Revenue Operations experience in a high-growth SaaS environment. The position offers a annual salary range of $124,000 - $156,000 CAD and various benefits.

Benefits

Health and dental benefits

Paid time off

401k contribution

Qualifications

• 7+ years of experience in high-growth SaaS companies.
• Experience in services (implementation, installation, customer education) within SaaS.
• Ability to manage operational processes and workflows.

Responsibilities

• Pinpoint drivers of services performance and improve customer experience.
• Partner with teams to execute strategic projects.
• Manage business processes and escalate deviations.

Skills

Field Sales/Revenue Operations experience

Spreadsheet and data management skills

Salesforce reporting and dashboard building

AI-driven tools and solutions experience

Tools

Salesforce

Google Sheets

Job description

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

At Motive, our Operations team ensures the entire organization runs smoothly, scalably, and strategically. We are seeking a Business Operations Manager to join our team and focus on the Service organization, which includes the Implementation, Installation, and Customer Education business units. This role is crucial for overseeing all internal processes and systems to ensure a smooth and efficient customer experience and to drive overall business objectives and growth.

You will act as the central nervous system for the Services organization, optimizing workflows and managing operational processes across these critical teams. Your ability to think strategically, adapt quickly, and manage resources effectively will be essential for success. This role will bring a data-driven perspective to operational process management, resource allocation, and performance monitoring.

You will collaborate closely with various teams, including Sales, Support, and Product. Your mandate is to ensure the new customer experience is smooth, builds trust, and is as efficient as possible for our customers and our business.

What You'll Do:

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
• Manage weekly and monthly business processes, escalating deviations from goals and expectations
• Be the connective tissue between Services and the rest of the business
• Ad-hoc reporting requests through Salesforce and other platforms
• Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale

What We're Looking For:

• 7+ years of Field Sales/Revenue Operations experience, at a high-growth SaaS company in the Mid-Market or Enterprise segments
  • Field /Rev Ops experience with "services" (implementation, installation, customer education) within a SaaS org is a plus
• Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
• Experience in building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools (Google Sheets)
• Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
• Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness.
• Remote position but must already be located in Canada or USA

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits .

The compensation range for this position will depend on where you reside. For this role, the compensation range is:

Canada

$124,000 - $156,000 CAD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

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Do you have experience with any of the following?ForecastingTerritory AlignmentRules of Engagement (ROE)Quarterly Business Reviews (QBRs)If yes, please provide specific contributions or examples, including which segments you supported (e.g., Commercial, Enterprise, Public Sector, State & Local Government/SLED, Professional Services, Sales Engineers etc or other verticals). *