Senior Analyst, Growth Analytics (CRM)

CookUnity; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading food delivery service in Ontario is seeking an experienced Analytics Manager to own the CRM analytics strategy. The role involves optimizing customer retention and engagement through data insights. Candidates should have 5+ years of relevant experience and strong SQL skills, with additional benefits such as customizable healthcare stipends and remote work options.

Benefits

15 days of vacation

Monthly healthcare stipend

Wellness memberships

5-year sabbatical policy

Compassionate leave

Qualifications

• 5+ years in analytics, CRM, or growth analytics.
• Advanced SQL skills for large data sets.
• Experience in measuring and evaluating CRM initiatives.

Responsibilities

• Own the analytics strategy for CRM.
• Implement measurement frameworks for CRM campaigns.
• Collaborate to analyze experiments improving engagement.
• Maintain automated dashboards for CRM performance.
• Present insights to executive leadership.

Skills

Analytical skills

SQL proficiency

Communication skills

Data visualization

Tools

Tableau

Looker

Amplitude

Mixpanel

Google Analytics

Job description

Overview

Employer Industry: Food Delivery and Culinary Marketplace

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely and design your ideal work-life balance
• Enjoy 15 days of vacation each year from the start date
• Access a range of customizable benefits tailored to your needs, including a monthly healthcare stipend and wellness memberships
• Unique 5-year sabbatical policy offering a 4-week paid break after 5 years of service
• Compassionate leave provided for personal emergencies

What to Expect

Job Responsibilities:

• Own the analytics strategy for CRM, enhancing customer relationships and optimizing retention
• Define and implement measurement frameworks for evaluating CRM campaigns and lifecycle initiatives
• Collaborate with Marketing, Product, and Data Engineering to design and analyze experiments to improve engagement
• Develop and maintain automated dashboards to track CRM performance and impact
• Present insights and recommendations to executive leadership with clear storytelling and visualizations

What is Required

• 5+ years of experience in analytics, particularly in CRM, lifecycle, or growth analytics
• Advanced proficiency with SQL for handling large data sets independently
• Proven experience applying measurement and experimentation techniques to evaluate CRM initiatives
• Familiarity with business intelligence platforms such as Tableau or Looker
• Strong communication skills, capable of translating complex data into actionable strategies

How to Stand Out (Preferred Qualifications)

• Experience with CRM or campaign management platforms
• Familiarity with web and app analytics tools like Amplitude, Mixpanel, or Google Analytics
• Understanding of ETL, data warehousing, and modeling concepts, including experience with dbt and Snowflake

#FoodDelivery #AnalyticsJobs #RemoteWork #CareerGrowth #DataDrivenInsights

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