Senior Amazon Connect Solutions Architect - Remote CX

Miratech; Remote; CAD 100,000 - 140,000; Full time

Job summary

A global IT services and consulting firm is looking for an experienced Solutions Architect to design and deploy advanced cloud-based customer experience solutions using Amazon Connect. Candidates should have over 10 years' experience in the CX sector and be proficient in integrating with platforms such as Salesforce. The role promotes a culture of relentless performance with a focus on growth, flexible work-from-anywhere options, and strong support for professional development in a diverse team environment.

Benefits

Health insurance

Flexible work from anywhere

Comprehensive benefits package

Professional development opportunities

Inclusive work environment

Qualifications

• 10+ years of experience in CX/Contact Center ecosystems.
• 2+ years of experience with CCaaS solutions, particularly with Amazon Connect.
• Experience integrating Amazon Connect with CRM platforms like Salesforce.

Responsibilities

• Design and deploy Amazon Connect solutions for customers.
• Analyze business requirements and create technical architectures.
• Estimate project costs, timelines, and resources.

Skills

Amazon Connect expertise

AWS ecosystem knowledge

Communication skills

Project management

Education

AWS Certification (Solutions Architect Associate preferred)

Tools

Salesforce

Lambda

DynamoDB

Lex

Job description

A global IT services and consulting firm is looking for an experienced Solutions Architect to design and deploy advanced cloud-based customer experience solutions using Amazon Connect. Candidates should have over 10 years' experience in the CX sector and be proficient in integrating with platforms such as Salesforce. The role promotes a culture of relentless performance with a focus on growth, flexible work-from-anywhere options, and strong support for professional development in a diverse team environment.