Senior Account Manager – Canada

Service Express; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A fast-growing technology solutions provider is seeking a Senior Account Manager to deepen relationships and drive growth with existing customers. This role combines strategic thinking with consultative sales to uncover new opportunities. Successful candidates will have 4+ years in B2B sales, excellent communication skills, and the ability to present to senior decision-makers. This position offers a base salary of CAD 100k-125k, with OTE up to CAD 250k plus uncapped commissions.

Benefits

Generous paid time off plans

Health and dental coverage

Workplace flexibility

Qualifications

• 4+ years in a full-cycle, customer-facing B2B sales role.
• Proven ability to prospect within existing accounts.
• Experience expanding account footprints through strategic engagement.

Responsibilities

• Expand Service Express’ footprint by uncovering customer needs.
• Prospect within existing accounts for new stakeholders.
• Execute meetings with customers to grow engagement.

Skills

Customer relationship management

Strategic engagement

Active listening

Presentation skills

Consultative sales techniques

Proficiency in Salesforce

Tools

Salesforce

Microsoft Office

Prospecting platforms

Job description

Details

Are you a relationship builder who thrives on expanding customer partnerships and uncovering new opportunities? Do you combine strategic thinking with humility, curiosity, and the ability to collaborate across teams? If so, we want to meet you.

We’re growing fast and looking for a Senior Account Manager to deepen relationships with existing customers and drive growth through consultative expansion. You’ll be part of a collaborative, performance-driven team that’s transforming how organizations manage their data center infrastructure through third-party maintenance (TPM) solutions.

What You Will Do

• Expand Service Express’ footprint by uncovering additional customer needs and educating clients on our service offerings.
• Prospect within existing accounts to uncover new stakeholders, departments, and business units that can benefit from our solutions.
• Execute meetings with existing customers to grow stakeholder engagement and identify new opportunities.
• Follow a proven consultative sales methodology to overcome objections and structure profitable deals.
• Develop and deliver customized proposals and Customer Business Reviews (CBRs) at regular intervals.
• Maintain strong customer relationships by supporting product workflows and process setup.

Qualifications

• A proven complex seller with 4+ years in a full-cycle, customer-facing B2B sales role.
• Proven ability to prospect within existing accounts and uncover new stakeholders and business units.
• Experience expanding account footprints through strategic engagement and needs-based selling.
• Confidence in presenting proposals and closing deals with senior-level decision-makers.
• Resourceful, accountable, and coachable — with a growth mindset and a passion for continuous improvement.
• Excellent verbal communication, discovery, and active listening skills.
• Experience with tools like Salesforce, Microsoft Office, and prospecting platforms.
• Approximately 25% travel, primarily for in-person customer meetings, team collaboration, and occasional company events.

What You Can Expect From Us

We’ve built a culture that supports your personal, professional, and financial goals — while giving you the tools and trust to succeed :

• 100k-125k CAD base, OTE 200k-250k CAD + uncapped commission structure
• Workplace flexibility that empowers our employees
• Personal growth and advancement opportunities
• Generous paid time off plans
• Health and dental coverage options