Security Dispatch Lead: CCTV, Alarms & Emergency Response

Allied Universal Canada; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security provider is seeking a Dispatch Lead in Calgary, Alberta to support operations and perform dispatcher functions. This full-time position, with a pay rate between $22.50 and $23.25, involves conducting CCTV reviews, managing dispatched events, and ensuring quality customer service standards. Candidates should excel under pressure, multitask effectively, and maintain accurate documentation. Join a workplace committed to career growth and an engaging work environment.

Benefits

Medical, dental and vision coverage

Life insurance

Employee assistance programs

Company discounts

Qualifications

• Strong ability to remain calm in emergency situations.
• Demonstrated experience in multitasking and decision-making.
• Ability to operate and monitor CCTV systems.

Responsibilities

• Support the on-duty Dispatcher and perform Dispatcher functions.
• Conduct investigations using CCTV footage and access control logs.
• Manage and document dispatched events in a high-paced environment.
• Monitor alarms and maintain communication with emergency personnel.

Skills

Multitasking

Attention to detail

Calm under pressure

Tools

CCTV monitoring systems

Job description

A leading security provider is seeking a Dispatch Lead in Calgary, Alberta to support operations and perform dispatcher functions. This full-time position, with a pay rate between $22.50 and $23.25, involves conducting CCTV reviews, managing dispatched events, and ensuring quality customer service standards. Candidates should excel under pressure, multitask effectively, and maintain accurate documentation. Join a workplace committed to career growth and an engaging work environment.