Security Account Executive

Johnson Controls; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology service provider in Ontario is seeking an experienced Account Executive – Security responsible for promoting and selling security-related services. This role involves building customer relationships and ensuring high customer satisfaction. Ideal candidates will have a strong technical background, experience in customer solutions, and exceptional communication skills. A competitive salary, bonus plan, and comprehensive benefits package are offered along with a collaborative team environment.

Benefits

Competitive salary and bonus plan

Paid vacation/holidays/sick time

Comprehensive benefits package

Extensive product training

Collaborative team environment

Dedication to safety

Qualifications

• Experience designing, deploying, and supporting customer solutions in a technology-related field.
• Action and goal-oriented to achieve results.
• Valid driver’s license with a clean driving record.

Responsibilities

• Promote and sell services and technology related to the security domain.
• Build relationships and ensure customer retention.
• Conduct post-installation follow-ups to ensure customer satisfaction.

Skills

Proficiency in Microsoft Windows

MS Teams

Salesforce

Excel spreadsheet formulas

Excellent oral and written presentation skills

Education

High school degree or diploma in related technical electronics

College degree

Tools

Compass (ERP)

Job description

We are seeking a seasoned Account Executive – Security to promote and sell Johnson Controls services and technology related to the security domain. The role focuses on building customer relationships, closing new business, and ensuring high customer satisfaction.

What we offer

• Competitive salary and bonus plan
• Paid vacation/holidays/sick time
• Comprehensive benefits package including medical, dental, and vision care – available day one
• Extensive product training and on-the-job cross‑training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you do

The Account Executive – Security is responsible for promoting and selling Johnson Controls services and technology related to the security domain. This includes building relationships, closing new business for Johnson Controls, and ensuring customer retention. The position is the Johnson Controls “brand steward,” tasked with telling the Johnson Controls story and clearly demonstrating that Johnson Controls is the leading electronic security provider. The role secures profitable sales and upgrades to new Johnson Controls commercial customers while maximizing customer satisfaction and retention by initiating post‑installation follow‑ups. The representative will also have commanding knowledge of our product line and our services.

How you will do it

• Adhere to current Johnson Controls policies, procedures, products, programs, and services.
• Uncover upgrades and upselling opportunities within existing accounts to create new market share by selling Johnson Controls products and services to new local commercial customers.
• Identify prospects using creative lead‑generating techniques and maintain productive working relationships with existing customers.
• Independently establish call plans and customer follow‑up strategies and tactics, consistently applying time and territory management techniques.
• Focus on developing a new customer base and following up with prospects.

• Maintain an in‑depth knowledge of the complete line of products/services and customers’ issues and needs through in‑house training and research.
• Process work orders and complete all paperwork in accordance with approved and standardized procedures.
• Conduct post‑installation follow‑up by contacting customers, ensuring commitments were met, affirming customer satisfaction, and obtaining referrals.

What we look for

Required

• High school degree or diploma in related technical electronics or equivalent.
• Experience designing, deploying, and supporting customer solutions in a technology‑related field.
• Proficiency in Microsoft Windows, MS Teams, Salesforce, Compass (ERP), and adeptness with Excel spreadsheet formulas.
• Excellent oral, written, and presentation skills with the ability to present to senior‑level executives within the customer and Johnson Controls organizations.
• Action and goal oriented to achieve results.
• Valid driver’s license with a clean driving record.
• Ability to work a full‑time schedule.

Preferred

• College degree.
• Previous experience in the electronic security industry.

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates, and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies is available on our website at www.johnsoncontrols.com and can be made available in accessible formats upon request.