Seating & Mobility Equipment Specialist

National Seating & Mobility; Canada; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A leading assistive technology company is seeking a Bilingual Technical Support Representative for a part-time role in Canada. In this position, you'll provide high-impact technical support to users across the nation, resolving issues via phone, chat, and email. The ideal candidate will be bilingual in English and French, possess a high school diploma, and have proficiency in Microsoft Office. This position offers a flexible hybrid setup, with training on-site and work primarily on weekends.

Benefits

Hourly salary of $18

Remote work on weekends

On-site training

Qualifications

• Bilingual in English and French to support national users.
• Prior experience in a service desk or customer service environment.
• Experience with mobile devices and Active Directory is an asset.

Responsibilities

• Serve as the SPOC for technical support incidents.
• Troubleshoot issues via phone, chat, and email.
• Ensure high standards of customer service and issue ownership.
• Assist users with mobile support and Active Directory tasks.

Skills

Bilingual in English and French

Proficient in Microsoft Office applications

Excellent interpersonal skills

Ability to multitask

Education

High school diploma or equivalent

Completion of a two-year technical program

Job description

Job Description

Start date: December 15th, 2025

Bilingual Technical Support Representative (Part‑time / Weekends)

Deliver high-impact bilingual IT support in a part‑time contract position, where your problem‑solving skills make a real difference. Resolve technical issues via phone, chat, and email, support users across Canada, and gain hands‑on experience with tools like Active Directory—all within a flexible hybrid setup based in Montreal.

What is in it for you

• Hourly salary of $18.
• Part‑time contract role with remote work on weekends.
• Initial training: Tuesday to Friday, 8:00 AM – 4:30 PM, on‑site.
• Ongoing shift: Saturday to Sunday, 7:00 AM – 3:30 PM, remote.
• On‑site training location: Boulevard Crémazie Ouest, Montréal, QC H2P 1B9.

Responsibilities

• Serve as the single point of contact (SPOC) for technical support incidents and service requests.
• Troubleshoot and resolve issues submitted via multiple channels, ensuring accurate documentation and ticket handling.
• Follow defined escalation, classification, and resolution procedures in accordance with SLAs.
• Communicate effectively with resolver groups and update customers on ticket status.
• Utilize service desk support tools and adhere to business continuity and security policies.
• Identify recurring issues and contribute to the development of the knowledge base.
• Maintain high standards of customer service and issue ownership from first contact to closure.
• Assist users with mobile device support, network connectivity, and basic Active Directory tasks.
• Ensure process compliance and participate in incident and knowledge management workflows.

What you will need to succeed

• High school diploma or equivalent.
• Completion of a two‑year technical program or possession of IT certifications is an asset.
• Proficiency in Microsoft Office applications.
• Previous experience in a service desk or customer service environment is preferred.
• Experience with mobile device support, connectivity issues, and basic Active Directory administration is a plus.
• Ability to multitask and resolve problems efficiently.
• Self‑motivated with the ability to work both independently and within a team.
• Excellent interpersonal and customer service skills.
• Willingness to work weekends and attend weekday training on‑site.
• Bilingual in English and French to support a national user base in both official languages.

Why Recruit Action?

Recruit Action (agency permit: AP- ) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.