Seasonal Retail Sales Associate - UPPER CANADA MALL

Gap Inc.; Vaughan; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail company in Vaughan is seeking customer service associates to connect with customers and provide excellent service. Responsibilities include engaging with customers, assisting with merchandise, and promoting loyalty programs. The ideal candidate will have strong communication skills and a focus on problem-solving, striving to enhance the customer experience. This position offers an opportunity to grow within the company and build brand loyalty through exceptional service.

Qualifications

• Able to utilize technology effectively to engage with customers.
• Focus on continuous improvement and problem-solving.
• Professional handling of customer interactions.

Responsibilities

• Become an expert in brand's selling behaviors.
• Assist customers and locate merchandise efficiently.
• Offer style suggestions and promote loyalty programs.
• Support various sales processes as required.

Skills

Good communicator

Problem solver

Engagement with technology

Customer interaction handling

Job description

Overview

About the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

Responsibilities

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Qualifications

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training