Seasonal Retail Sales Associate - Ottawa Tanger

Gap Inc.; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading retail company in Ottawa is seeking a Customer Service Associate to engage with customers and provide exceptional service. The ideal candidate will excel in communication, possess a passion for retail, and be capable of operating in a busy environment. Responsibilities include educating customers about products and loyalty programs, maintaining the store's organization, and delivering results through effective service. This role requires flexibility in work schedule.

Qualifications

• Ability to effectively interact with customers and team members.
• Experience in customer-facing roles, focusing on delivering exceptional service.
• Flexibility to work varying shifts, including nights and weekends.

Responsibilities

• Engage customers with excellent service and product knowledge.
• Promote customer loyalty through education on loyalty programs.
• Maintain cleanliness and organization in the work environment.

Skills

Customer communication

Customer service

Problem-solving

Retail technology use

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You\'ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment
• Promote loyalty by educating customers about our loyalty programs
• Seek out and engage with customers to drive sales and service using suggestive selling
• Enhance customer experience using all omnichannel offerings
• Be accountable to personal goals which contribute to overall store goals and results
• Support sales floor, fitting room, cash wrap, back of house, as required
• Maintain a neat, clean and organized work center
• Handle all customer interactions and potential issues/returns courteously and professionally
• Execute operational processes effectively and efficiently

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers
• Passionate about retail and thrive in a fastpaced environment
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts
• Able to utilize retail technology
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs