Seasonal Home Delivery Post Operations - Reverse Logistics

Best Buy Canada; Brampton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading electronics retailer in Peel Region is looking for a Post Operations Associate. In this role, you will manage customer orders and provide exceptional support to stores and delivery services. The ideal candidate has strong administration and customer service experience, with proficiency in MS Office applications. Join a fun and supportive team while enjoying competitive wages and perks.

Benefits

Competitive wage

Product discounts

Supportive team environment

Opportunities for skill development

Qualifications

• Minimum 2 years Administration Experience - working in a fast-paced environment.
• Minimum 1 year Customer service experience.
• Detail-oriented with a high level of accuracy & speed in alpha/numeric data entry.
• Intermediate to Advanced Experience with MS Excel/Word and other Windows applications.

Responsibilities

• Work directly with stores and home delivery carriers to resolve pending orders.
• Ensure product is returned to stores within target range.
• Assist stores to resolve pending orders and customer return transfers.
• Provide world-class customer service to support stores.
• Uphold Privacy/Security standards with sensitive customer information.

Skills

Customer service

Communication skills

Detail-oriented

MS Excel

MS Word

Job description

Empowered by passion, together we will enrich lives through technology.

We’re HIRING for the Holidays

At Best Buy, we’re a diverse team of forward-thinking team-players with the ability to make an impact; whose voices are heard, acknowledged, and inspire change. Our skills are nurtured, our well-being is supported, and our growth is encouraged. We are powered by passion: passion for our fields, our customers, and technology.

Home Delivery – Post Operations Associate

The Post Operations Associate will support the major appliance and television purchase customer experience by ensuring and monitoring the smooth flow of customer orders within pre-established standards for all aspects of the logistics functions. Advanced communication and computer skills will enable an effective way to process home delivery orders, provide customer service to our stores and assist in resolving pre- and post-inventory related delivery issues. Using communication and customer service skills to be able to provide information effectively and clearly to the Distribution Centers, stores, Home Delivery Carriers and intermittently customers, as well as to be able to provide answers and/or solutions to any inquiries.

As a Post Operations Associate, you will:

• Work directly with the stores and home delivery carriers nationally to resolve pending orders and outstanding customer return transfers
• Ensure product is returned to the store and/or DC within target range, by managing the flow of product between customer, delivery carrier and store
• Have direct involvement in assisting stores to resolve pending orders and outstanding customer return transfers
• Provide world class customer service by supporting the stores to resolve pending orders, and ensuring product is returned to stores within pre-established timelines
• Work diligently with sensitive customer information and vigorously upholds Privacy/Security standards

We ask that you have:

• Minimum 2 years Administration Experience -working in a fast-paced environment
• Minimum 1 year Customer service experience
• Detail-oriented with a high level of accuracy & speed in alpha/numeric data entry
• Intermediate to Advanced Experience with MS Excel/Word and other Windows applications

What you’ll bring to Best Buy:

• enthusiasm to connect with customers and team members
• a desire to help and offer support and assistance to those who need it
• flexibility to adapt to dynamic situations that will arise during busy times
• a commitment to represent our brand, values, uphold our operational standards, and maintain safety protocols in our working environment

What we proudly offer to you:

• a competitive wage, perks and product discounts
• an enthusiastic and supportive team who you will quickly call family
• a fun work environment complete with cheering, laughing, dancing and recognition
• opportunities to learn about products, gain certifications and build new skills

9200 Airport Road, Brampton, ON L6S 6G6