Seasonal Customer Service Agent / Guest Service Agent

CanaDream Corporation; Whitehorse; On-site; CAD 30,000 - 60,000; Full time

Job summary

CanaDream Corporation is seeking a Seasonal Customer Service Agent in Whitehorse, YT. This role involves welcoming guests, ensuring an exceptional customer experience, and performing various front-counter duties. Ideal candidates are motivated individuals who provide outstanding service and enjoy working in a dynamic environment.

Qualifications

• Proven excellence in customer or guest service.
• Ability to speak additional languages (German, Dutch, French) is an asset.
• Previous experience in a hotel or tourism-related business is an asset.

Responsibilities

• Welcome Guests and complete check-in procedures.
• Conduct demonstrations of the RVs for guests.
• Resolve guests' complaints and process authorized refunds.

Skills

Customer Service

Communication Skills

Problem-solving

Attention to Detail

Teamwork

Job description

Seasonal Customer Service Agent / Guest Service Agent

Whitehorse, YT, Canada

Job Description

Posted Monday, June 2, 2025 at 6 : 00 AM

CanaDream provides memorable vacations for people who want to experience Canada at their own pace.

We're open year-round, but our stations really come alive in season (May through October), when we play host to visitors from around the world.

At CanaDream you have the ability to make a real difference to our Guests and Customers.Work with a great team; people who know how to have fun while getting the job done to the best of our abilities.Ignite your passion by joining our team!

CanaDream is proud to employ individuals who embrace ourcore values :

• Be happy to
• Lead the way
• Enjoy the ride

Job Title : Guest Service / Front Counter Agent

Job Location : Whitehorse, Yukon

Compensation : Competitive wage

Employment Status : Permanent or Seasonal

Reports to : CanaDream Station Manager

Position Summary

Are you a motivated, enthusiastic, and self-directed individual who excels at delivering exceptional guest experiences? CanaDream, one of Canada’s largest RV companies, is seeking a Guest Service Agent for the upcoming 2025 season. In this role, you will have the exciting opportunity to serve guests from around the globe and go the extra mile to ensure their satisfaction.

Company Overview

CanaDream is one of Canada's leading RV rental and sales companies. We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. With seven locations across Canada, including Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia) , we provide our guests with the opportunity to explore Canada at their own pace. Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first-class RV vacation experience, and we pride ourselves on our exceptional customer service and high-quality vehicles. As we celebrate our 31st anniversary, we continue to grow and innovate, ensuring memorable experiences for our guests and a supportive, inclusive environment for our crew members.

Essential Duties and Responsibilities

• Review the reservation system throughout the day to add information or check Guests’ arrival and departure details.
• Welcome Guests to CanaDream with a friendly smile.
• Complete check-in procedures and unit pickups according to established standards.
• Present CanaDream’s Guest Guide in a positive manner.
• Build a positive connection with Guests while demonstrating how the RVs work.
• Conduct interactive demonstrations of the RVs.
• Perform Front-Line Inspections (quality control step) of the RVs before Guests pick them up.
• Provide accurate information to potential CanaDream Guests, create quotes, and complete reservations both in person and over the phone.
• Provide local travel information to Guests picking up their RVs.
• Resolve Guests’ complaints and process authorized refunds.
• Notify RV Technicians or Pre-Delivery Inspector (PDI Technicians) if damage has occurred, and repair or maintenance is required for the unit.
• Assist the Prep Department with various tasks when required.
• Perform other duties as assigned.

Qualifications and Skills :

• Proven excellence in customer or guest service and communication skills.
• Ability to speak additional languages (German, Dutch, French) is an asset.
• Positive attitude and demonstrated ability to work effectively as part of a team.
• Strong problem-solving skills and keen attention to detail.
• Previous experience in a hotel or tourism-related business is an asset.
• Availability to work shifts, including weekends and holidays.
• Valid driver's license with a clean driving record.
• Previous experience working in a fast-paced environment.

Working Conditions :

• Shift work, including weekends and statutory holidays.
• Physically and mentally demanding with repetitive tasks and long periods of sitting.
• Manual dexterity required for computer operation.
• Noisy environment at times.
• Fast-paced environment.

Disclaimer

This job description provides a summary of the typical functions of this role and is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional responsibilities, tasks, and duties may be required that differ from those outlined in this description.

Acknowledgment

I have read and understand the requirements of this position. I acknowledge that I may be required to perform additional tasks within my ability ( detailing, driving of units to & from other service facilities & assisting with internal shop / service inspections ) as reasonably requested by my manager, consistent with the nature of my employment. I agree to consult with my manager or supervisor if I have any questions about the key accountabilities and major activities expected of me. I will carry out the responsibilities of this position to the best of my ability and understand that I must meet the required performance standards and targets. I accept the responsibilities outlined above.

I understand that the position description for my role is subject to change based on emerging priorities and organizational or departmental needs and will be updated accordingly.

CanaDream treats applicants on individual merit and abides by provincial legislations. We maintain equal opportunity employment for all applicants. Must be legally entitled to work in Canada.

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