Seasonal Ambassador - Rideau Centre

Lush North America; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

A well-known cosmetics retailer in Ottawa is seeking a Seasonal Ambassador to enhance customer experiences. In this role, you will drive sales, educate customers on brand values, and maintain store excellence. The ideal candidate will have exceptional customer service skills and a passion for skincare and ethical practices.

Qualifications

• Excellent customer service skills required.
• Flexibility to adapt to fast-paced changes is necessary.
• Knowledge of ethical business practices is advantageous.

Responsibilities

• Drive sales and exceed sales goals using feedback.
• Deliver world-class customer experience and connect with customers.
• Educate customers on brand values and products.
• Continuously improve product knowledge and make recommendations.

Skills

Excellent customer service skills

Flexibility to adapt to changing priorities

Knowledge and passion for skincare

Strong problem-solving skills

Fluency in Spanish, French, or other languages

Job description

Overview

Position: Seasonal Ambassador

Hours: 0-39 hours/week

Contract: Contract Role

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer\'s shoes and think about what would make their day. Whether it\'s providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it\'s not just about selling soap – it\'s about making a positive impact on the world, one bar at a time!

Responsibilities

• Sales and Customer Experience: Drive sales by utilizing StoreForce dashboard results and seeking feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store\'s overall sales.
• Customer Experience: Consistently deliver a world-class customer experience to every customer. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features. Seek opportunities to make customers\' day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement by hosting store events that help bring in more traffic. Share what makes Lush unique and inspire others to join in making a positive impact.
• Product Passion: Continuously expand product knowledge with ongoing learning and deep knowledge of all things Lush. Stay up-to-date on products, ingredients, and benefits to confidently make informed recommendations.

Team Involvement

• Development: Use Lush resources to develop sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and seek feedback and opportunities to improve skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and listen to team members\' perspectives related to DEIB. Foster belonging by promoting teamwork, collaboration, and valuing each employee\'s contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, take breaks when needed, and stay updated with company information.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer\'s experience and drive sales.
• Stock and Inventory: Follow Visual Merchandising guidelines to adjust product displays based on sales to improve the customer experience.
• Policies and Procedures: Practice company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

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