Sales & Reception Coordinator - New Clinic

WSA – Wonderful Sound for All; Chatham; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hearing care provider is seeking a customer-focused individual in Chatham, ON, to help set up a new clinic. Responsibilities include assisting with marketing, patient check-in, and product recommendations. The ideal candidate has over 2 years in customer service, especially in sales. Benefits include flexible pay rates, generous time off, and training opportunities.

Benefits

Starting hourly compensation of $21-$24/hour + bonus

Benefits starting on day one

RRSP matching

Generous time off policies

Training and education opportunities

Friends and family discounts

Qualifications

• 2+ years of experience in a customer-facing role such as retail or clinic.
• Comfortable interacting with various customer groups.
• Access to a vehicle and valid driver's license required.

Responsibilities

• Assist with the setup and marketing of the new clinic.
• Check-in patients for appointments and schedule them.
• Provide product and payment recommendations to enhance patient experience.

Skills

Customer service skills

Sales acumen

Team player

Ability to interact with diverse groups

Job description

Overview

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

What you'll do

• Help with set-up and marketing of the new clinic
• Check in patients for appointments
• Scheduling appointments
• Making product and payment recommendations to enhance the patient journey
• Support with maintaining physical and electronic records
• Perform basic hearing aid maintenance and product questions

What we're looking for

• 2+ years of experience in a customer-facing role - you have worked in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
• Sales acumen - experience recommending products or in retail is strongly preferred
• Access to a vehicle and a valid driver's license - some local travel (mileage compensated) will be required
• Customer-centric attitude - you are comfortable interacting with diverse patient groups and networking within the community to position HearCANADA as Richmond's number one choice for hearing care services
• Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
• Access to a car and a valid driver's license is required

We offer

• Starting hourly compensation of $21-$24/hour + a bonus program
• Benefits starting on day one of hire
• RRSP matching
• Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day
• Training + education opportunities
• Friends and family discounts

We offer this position at our new clinic in Chatham, ON (opening late 2025) in the Smartcentres Shopping Plaza (St Clair Street). The position will start ASAP for training and setup of the new clinic ahead of the official opening later this year. Based on the setup of the new clinic, a driver's license and access to a car is required for training and marketing initiatives (mileage paid).

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.