Sales Operations Manager

Fullscript; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading health technology firm in Calgary seeks a Sales Operations Manager responsible for overseeing CRM data quality and improving sales processes. This role requires experience in Sales Operations, strong analytical skills, and the ability to collaborate effectively across multiple departments. The position offers competitive compensation, generous PTO, and a flexible work environment to promote employee wellness and productivity.

Benefits

Generous PTO

RRSP match program

Flexible benefits

Training budget

Discount on products

Flexible work environment

Qualifications

• Experience in Sales Operations or related fields within a B2B or SaaS environment.
• Ability to interpret complex data sets and make actionable recommendations.
• High fluency in CRM platforms and sales technology ecosystems.

Responsibilities

• Own CRM data quality across accounts and opportunities.
• Partner with data teams to create data hygiene processes.
• Maintain GTM reporting and dashboards for forecasting.

Skills

Sales Operations

Data analysis

CRM proficiency

Reporting

Process design

Communication

Team collaboration

Tools

BI tools

Spreadsheets

Job description

About Fullscript

We’re an industry‑leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. This simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high‑quality supplements. Over 10 million patients rely on Full stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. When everything they need is in one place, they can focus on what matters most: helping people get better.

This Sales Operations Manager role owns the day‑to‑day operational backbone of the Sales organization

The focus is on data integrity, reporting, process clarity, and system readiness so Sales, Enablement, and Leadership can operate with confidence and consistency.

What you’ll do

• Own CRM data quality across accounts, opportunities, and activities, identifying and resolving systemic issues
• Partner with centralized Data and Revenue Operations teams to design scalable data hygiene processes and recurring audits
• Maintain and evolve GTM reporting and dashboards to support forecasting, territory planning, and performance reviews
• Act as the operational point of coordination across Sales, Marketing, Customer Success, Product, Enablement, and RevOps shared services
• Manage intake and prioritization of GTM operational requests, ensuring clear requirements and follow‑through
• Document and maintain sales processes, workflows, and SOPs that support Enablement and training efforts
• Identify operational bottlenecks and recommend improvements to sales processes and tooling
• Support configuration, adoption, and readiness of GTM systems and tools in partnership with RevOps Systems and Enablement
• Coordinate rollout planning for system changes, releases, and new tooling

What you bring to the table

• Experience in Sales Operations, GTM Operations, or Commercial Operations within a B2B or SaaS environment
• Advanced ability to interpret complex data sets, identify trends, and translate analysis into clear, actionable recommendations
• Deep understanding of sales motions, buyer behavior, deal mechanics, and revenue drivers across segments
• Ability to design scalable processes that balance speed, control, and seller experience across the revenue lifecycle
• High fluency in CRM platforms, BI tools, spreadsheet modeling, and sales technology ecosystems
• Capability to present insights succinctly to senior leaders, influence decisions, and align stakeholders without authority
• Demonstrated ability to maintain accuracy, consistency, and auditability in high‑stakes operational environments
• Proven ability to drive adoption of new processes, tools, and behaviors across sales organizations
• Strong partnership skills, with the ability to navigate competing priorities and drive consensus
• Structured, hypothesis‑driven approach to diagnosing issues and designing pragmatic solutions
• Willingness to make decisions with imperfect data and take accountability for outcomes

Bonus points if you have

• Experience supporting enterprise or complex sales motions
• Exposure to RevOps or shared services operating models
• Experience operating in a scaling organization where processes are still being built

What we can offer you

• Generous PTO and competitive pay
• Fullscript’s RRSP match program for financial health
• Flexible benefits package and workplace wellness program
• Training budget and company‑wide learning initiatives
• Discount on Fullscript catalog of products
• Ability to work wherever you work well*

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to know before you apply

Fullscript is an equal‑opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request. All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.