Sales & Marketing Manager

Twin Peaks Hospitality Inc.; Oshawa; On-site; CAD 50,000 - 60,000; Full time

Job summary

A new hotel operator in Oshawa is looking for a Sales & Marketing Manager to spearhead sales efforts, providing a key point of contact for all inquiries while analyzing market competitors. The position requires strong communication skills, with responsibilities focused on achieving quarterly sales targets and enhancing the hotel's visibility. Ideal for someone with a background in hospitality sales, this role offers a competitive salary and benefits.

Benefits

Performance-based quarterly incentive

Extended health / dental / vision benefits

Hilton employee rates

Qualifications

• 2-4 years experience in sales support in the hotel industry.
• Experience in Hilton hotels is an asset.
• Ability to exceed sales goals and quotas.

Responsibilities

• Initial point of contact for all sales inquiries.
• Full sales cycle support from lead generation to contract execution.
• Analyze competitors’ offerings and sales strategies.

Skills

Sales support experience

Strong communication skills

Organizational skills

Customer interaction

Education

Post-secondary degree in hospitality or tourism

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Sales & Marketing Manager (Full-Time, Permanent / Salaried Position)

About Us: Welcome to the brand-new 97 room Tru by Hilton Oshawa hotel. Tru is a game-changing hotel brand, providing guests with a consistent, fun experience at an affordable price. Spirited, simplified and grounded in value, Tru by Hilton is designed for cross-generational appeal.

About the role: Reporting to the General Manager, as the Sales & Marketing Manager, you are at the forefront of creating and executing memorable experiences for our guests and clients. You will be working in a closely knit team where a “Yes And Do” attitude and ensemble-orientation is an absolute must. The position will be one of the hotel’s key administrators of Delphi & social media handles. This role will have a focus of 70% on sales related activities & 30% for marketing the hotel.

Responsibilities

• Serve as the initial point of contact for all sales inquiries, providing timely and professional responses
• Provide support for the full sales cycle from lead generation to contract execution
• Meet & greet groups and provide front-line hospitality support as part of our engagement strategy
• Assist general manager with sales administration and marketing duties
• Analyze all competitors’ offerings, prices, and sales strategies and become an expert in your segment
• Manage and execute on multiple RFPs
• Champion the hotel online presence by leveraging social media handles & digital presence in OTA sites
• Actively contribute to achieving quarterly sales targets in revenue through group sales and selling other market segments like wedding, corporate, travel agents & SMERF segments
• Prepare quarterly running lost deal analysis reports for all lost opportunities to ensure continuous improvement
• Prepare contracts, pre- & post-event follow up & invoices, managing rooming lists. Track deposits and final payments
• Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials)
• Maintain strong internal relationships to support collaborative, cross-departmental planning
• Willingness to cross-train in the front desk and assist at the front desk as needed
• Participate in networking events, trade shows and other industry-related events to build rapport in the market
• Other duties as assigned by the general manager

Qualifications

• The ideal Sales Manager will have experience of at least 2-4 years of providing sales support in a hotel or hospitality industry
• Post-secondary degree in hospitality or tourism is an asset
• Prior work experience in Hilton hotels is an asset
• You love interacting with people, you will be around them a lot to get this job done!
• Genuinely warm presence, a sincere and outgoing nature, strive for service excellence
• Demonstrated history of exceeding sales goals and quotas
• Strong written and oral communications skills
• You have strong organizational skills and the ability to remain flexible to changing business needs
• Proficiency in Microsoft Word, Excel and willingness to proactively learn Hilton systems

Benefits & Perks

• Starting base salary of 50-60K per year
• Performance based quarterly prorated incentive plan up to 25% of the base salary
• Extended health / Dental / Vision benefits
• Optional Life, AD&D & Critical illness benefits
• Hilton hotels employee rates applicable to all Hilton hotels worldwide
• Paid training opportunities in Hilton systems
• Career advancement opportunities

This will be a wonderful opportunity for a seasoned hospitality sales professional to work in a brand-new hotel and working closely with a pre-opening close knit team. A management team who believes in professional development of team members, creating exceptional guest experiences and driven by spreading the warmth of hospitality.