Sales / Marketing Coordinator - Order Desk Fulfillment

HR à la carte; Burlington; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A business in Burlington is seeking a proactive Sales / Marketing Coordinator to manage customer orders and own the CRM. This hybrid role involves working closely with sales, operations, and logistics to ensure excellent customer service. Ideal candidates will have experience in customer service and proficiency in CRM systems like HubSpot. Competitive compensation and opportunities for growth are offered.

Benefits

Competitive compensation and benefits

Opportunities for professional development

Friday afternoons off

Qualifications

• Experience in customer service, sales operations, or order management.
• Proficient in CRM systems, especially HubSpot.
• Strong multitasking and time management skills.

Responsibilities

• Process customer orders and verify product availability.
• Own and manage the CRM system ensuring data integrity.
• Collaborate with logistics and warehouse teams.

Skills

Customer service experience

CRM proficiency (HubSpot preferred)

Strong multitasking

Excellent communication

Detail-oriented

Tools

HubSpot

Sage 300

Microsoft 365

Job description

Position

Sales / Marketing Coordinator – Order Desk Fulfillment

Location

Burlington, ON

The Opportunity

We’re seeking a proactive, detail-oriented professional to join our team as aSales / Marketing Coordinator – Order Desk Fulfillment. This hybrid role blends customer-facing order management with CRM ownership, sales operations, and marketing enablement. You’ll be the central hub connecting customers, sales, operations, and logistics — ensuring every order runs smoothly, every customer feels supported, and the sales team has the tools and insights to grow.

This is a strategic, growth-oriented role ideal for someone who thrives in a fast-paced environment, enjoys balancing structure with problem-solving, and is eager to grow into future opportunities in sales, customer success, or operations leadership.

About DCL Supply - Why Join Us?

• A dynamic, supportive team environment
• Ownership of key systems and processes
• Cross-functional visibility and collaboration
• Clear growth path into Sales Ops, Customer Success, or Inside Sales
• Competitive compensation and benefits
• Opportunities for professional development
• Flat structure, fast decisions
• Friday afternoons off: who doesn’t love an early kick-off to the weekend

What You’ll Do as our Sales / Marketing Coordinator – Order Desk Fulfillment

1. Customer Order Management

• Process customer orders and quotes via phone, email, or website
• Verify product availability and prepare quotations for custom projects
• Monitor order status, communicate delays, and ensure timely delivery
• Resolve customer issues with professionalism and empathy
• Collaborate with purchasing, logistics, and warehouse teams
• Maintain accurate records of orders and customer interactions
• Support forecasting by identifying customer needs and stock trends

1. Sales / Marketing & Customer Success

• Own and manage the CRM system (HubSpot): data integrity, reporting, automation
• Support sales with product info, samples, and customer specifications
• Coordinate trade shows, Lunch & Learns, and product presentations
• Partner with marketing on campaigns, promotions, and product launches
• Monitor and update website content for accuracy
• Lead customer feedback loops and drive continuous improvement

What You Bring

• Experience in customer service, sales operations, or order management
• Proficient in CRM systems (HubSpot preferred), Sage 300/Enterprise, NetStock, FreshDesk, Microsoft 365
• Strong multitasking and time management skills
• Excellent written and verbal communication
• Collaborative team player with a customer-first mindset
• Detail-oriented and organized, with a knack for solving problems
• Advanced Microsoft Excel and Microsoft 365 proficiency
• Track record of solving cross-functional problems and improving efficiency

Ready to make your mark? We’re excited to connect with leaders who are driven to shape, strengthen, and grow a business from the inside out.

Please inform us if you require any accommodations during the hiring process. Please note that only those candidates selected for an interview will be contacted and we are not sponsoring visas for this position.

DCL Supply is working in partnership with HR à la carte for our recruitment efforts.