Sales Coordinator

The Heico Companies LLC; Cambridge; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading manufacturing firm in the Region of Waterloo is seeking a detail-oriented Sales Coordinator to support the Sales Team. This role involves order management, customer communication, and various sales support tasks. Ideal candidates should have over 2 years of experience in sales administration or customer service and proficiency in Epicor ERP and Salesforce CRM systems. The position offers opportunities for growth and learning in a dynamic environment.

Qualifications

• 2+ years in sales administration or customer service.
• Experience with Epicor ERP and Salesforce CRM systems.
• Strong organizational and multitasking abilities.

Responsibilities

• Monitor order progress from distribution to delivery.
• Provide timely updates via email and phone.
• Generate proposals for enterprise level customers.

Skills

Organizational abilities

Verbal communication

Problem-solving skills

Tools

Epicor ERP

Salesforce CRM

Microsoft Office

Job description

Overview

POSITION OVERVIEW

We’re seeking a detail-oriented Sales Coordinator to support the Sales Team in executing sales operations from proposal to delivery. This role involves cross-functional coordination, proactive customer communication, and administrative support to ensure a seamless customer experience. Showcase your organizational talents while gaining hands-on experience across a wide spectrum of sales and marketing skills! This role is perfect for someone eager to grow, learn, and make an impact.

Responsibilities

Order Management

• Monitor order progress from distribution to delivery
• Coordinate with Client Services for invoicing and documentation follow up
• Confirm payments with Accounts Receivable for new, used, rental, and trade in sales
• Communicate logistics for drive services status to customer and sales teams

Customer Communication

• Provide timely updates via email and phone
• Communicate delays or issues with transparency
• Ensure customer confidence through proactive outreach
• Customer-centric attitude and adaptability
• Attention to detail and ability to handle confidential information

Sales Support

• Generate proposals for enterprise level customers
• Prepare proposals and generate quotes for Sales Representatives
• Assist with sample dispatch and truck photography
• Support general sales tasks as needed

Administrative Duties

• Maintain CRM records and update customer data
• Create and distribute monthly sales reports
• Assist with sales forecasting and planning activities
• Assist with trade shows and promotional activities

Qualifications

• 2+ years in sales administration or customer service
• Experience with Epicor ERP and Salesforce CRM systems
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office

Skills

• Background in B2B sales or industrial equipment
• Self-starter with problem-solving skills
• Comfortable in a fast-paced, collaborative environment

If you’re passionate about supporting sales operations, coordinating business processes, analyzing data, and ensuring smooth communication across teams, we’d love to hear from you. This role offers the opportunity to contribute to a wide variety of initiatives, helping drive efficiency and impact.

About Shred-Tech

Shred-Tech is a leading manufacturer of shredding systems serving customers throughout the world. Shred-Tech is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Shred-Tech is committed to a diverse and inclusive workforce. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.