Sales Consultant (Cedarcroft Place)

Spring Living Retirement Communities; Oshawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in senior living services is seeking a Sales Consultant to increase occupancy and revenue. This role involves leveraging relationships, managing sales processes, and working closely with the leadership team to exceed occupancy targets. Ideal candidates will have a background in sales within seniors living along with strong interpersonal skills, empathy, and the ability to manage multiple tasks effectively.

Qualifications

• Previous sales experience in retirement or seniors living.
• Empathetic and caring interpersonal customer service skills.
• Ability to successfully follow an established sales process.

Responsibilities

• Responsible for sales and leasing of retirement suites.
• Manages inquiries and converts them into personal visits.
• Drives referrals and creates partnerships with local healthcare.

Skills

Sales experience in retirement or seniors living

Customer service skills

Interpersonal skills

Networking and promoting services

Time management

Education

Post-secondary education in a related field

Job description

Passionate about making a difference in a senior’s life? Want to experience sales in a continuum of care community? Join our collaborative team to drive and lead sales strategies to increase occupancy and revenue in our beautiful community.

Using active listening, personal discovery and relationship building skills, you will provide personal consultation to create a vision of a life style that will benefit seniors in assisting and meeting their needs.

This role will work with the Executive Director and Corporate Director of Sales and Marketing in focusing on occupancy and revenue targets.

ROLES AND RESPONSIBILITIES

• Responsible for sales and leasing of retirement suites in assigned community offering Independent Supportive Living and Assisted Living.
• Leverages Spring Living’s consultative sales process to help seniors and adult children make informed decisions when choosing a retirement residence. Successfully executes the Spring Living sales process.
• Manages telephone inquiries with a discovery approach to encourage and convert to personal visit bookings.
• Conduct personal visits to understand, bring value, and create valuable next steps in the sales process
• Executes creative follow-up efforts, and conducting tours to meet and exceed occupancy goals.
• Works directly with the present data base to determine next steps in the sales process to encourage personalized visits, and subsequent lease signings
• Using active listening, personal discovery and relationship building skills, you will provide personalized consultation to deliver a vision of our lifestyle that will benefit in assisting seniors in meeting their needs.
• Takes sales calls and emails, and follows up with prospects, consistently overcoming objections, leading them through the sales process, and closing sales.
• Works with the Executive Director and Corporate Director of Sales and Marketing to meet or exceed budgeted sales occupancy targets.
• Tracks sales activity in CRM database and analyzes reports to identify sales trends specific to the community and residence.
• Drives referrals and traffic. Creates, retains and grows a portfolio of strategic networking partnerships with the local healthcare community and within the community at large. Builds a qualified lead database through effective community outreach
• Establishes and maintains relationships with community influencers to promote and encourage referral-based traffic.
• Develops, promotes and implements marketing plans to ensure optimal occupancy is achieved in the residence.
• Build brand awareness with current residents and prospects
• Researches and maintains competitive analysis.
• As an integral member of the leadership team, participates in strategic planning, decision-making and development / execution of the leasing strategy for assigned communities
• Actively participates in leadership meetings to provide updates regarding sales trends, new prospects, marketing events, and other related information

QUALIFICATIONS

• Previous sales experience in retirement or seniors living
• Experience in generating sales relationships.
• Experience in marketing and / or customer service.
• Experience working with seniors.
• Post-secondary education in a related field is considered an asset.
• Strong prospecting and closing skills.
• Ability to successfully follow an established sales process, including closing sales transactions.
• Empathetic and caring interpersonal customer service skills.
• Ability to multi-task, network and promote services.
• Exceptional time management skills.
• Results focused in a pro-active busy environment.
• Effective communication skills (written and verbal).
• Ability to gain knowledge of each community as assigned and surrounding areas.
• Computer literate with knowledge of related software programs.
• Must be available for flexible hours due to the requirement to respond to optimal periods of sales traffic.
• Valid provincial driver’s license required and access to a vehicle.
• Wears personal protective equipment (or clothing) as required by task, MSDS, or community policy.
• Criminal Records Check, vaccination status, and Vulnerable Persons Check required.