Sales Associate Iii

COACH; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

A luxury retail brand in Montreal seeks a Sales Associate responsible for driving sales and providing exceptional customer service. Ideal candidates have 1-3 years of luxury retail experience, a high school diploma, and proficiency in cash register systems. The role demands strong interpersonal skills, creativity, and the ability to perform in a fast-paced environment. Join the team and contribute to the store's success with your sales strategies.

Qualifications

• 1-3 years of previous sales experience, preferably in a luxury retail service environment.
• Ability to execute at a fast pace and communicate effectively with customers and team.

Responsibilities

• Uphold Coach's Service and Selling Models while servicing customers.
• Complete daily operational tasks without negatively impacting service or standards.
• Create personal sales strategies in partnership with management.

Skills

Drive For Results

Customer Focus

Creativity

Interpersonal Savvy

Learning on The Fly

Perseverance

Dealing with Ambiguity

Education

High school diploma or equivalent

College degree

Tools

Cash register systems

Basic computer skills

iPad/laptop

Mobile POS

Internet usage

Job description

The Sales Associate role is an integral part of the store's overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

SALES FLOOR:

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador and demonstrates Coach's Selling and Service expectations at all times.

OPERATIONS:

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times and adheres to all applicable retail policies and procedures.

Competencies required:

• Drive For Results: Can be counted on to exceed goals successfully.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
• Creativity: Comes up with a lot of new and unique ideas.
• Interpersonal Savvy: Relates well to all kind of people up, down, and sideways.
• Learning on The Fly: Learns quickly when facing new problems.
• Perseverance: Pursues everything with energy, drive, and a need to finish.
• Dealing with Ambiguity: Can effectively cope with change.

Additional Requirements

• Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
• Physical: Ability to execute at a fast pace and ability to communicate effectively with customers and team.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.