Sales Associate

Roots; St. Catharines; On-site; CAD 30,000 - 40,000; Full time

Job summary

A retail apparel company in St. Catharines is seeking a Sales Associate to provide exceptional customer service and build lasting relationships. The ideal candidate will have retail experience, an upbeat personality, and the ability to resolve customer issues. This full-time position offers the opportunity to grow within the company and contribute to a positive store environment.

Qualifications

• Demonstrated ability to develop relationships with customers.
• Excellent presentation skills in a retail environment.
• Ability to understand the needs of the customer.

Responsibilities

• Ensure customer loyalty is built and maintained.
• Resolve customer issues effectively at store level.
• Perform POS transactions and merchandising tasks.

Skills

Retail experience

Customer relationship building

Cash handling

Self-starter

Excellent presentation skills

Friendly demeanor

Job description

Overview

Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

What we’re looking for

• Retail experience preferably in apparel.
• Demonstrated ability to develop relationships with customers.
• Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
• Self-starter and uses good judgment in all situations.
• Excellent presentation skills in a retail environment.
• Upbeat, optimistic, passionate and friendly.
• Ability to understand the needs of the customer.
• Ability to build buy-in to an idea, a decision, an action, a product, or a service.

The impact you’ll have

• Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Be a team player and contribute to the stores’ success.
• Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
• Keep current on our product and service updates.
• Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Adhere to all Loss Prevention policies as per guidelines and policies.

Why join Roots?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

If this sounds like you, apply now.

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail Apparel and Fashion