RQ09756 - Training Specialist - Senior

Maarut Inc; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading tech consultancy in Toronto seeks an experienced professional with strong skills in Microsoft Dynamics 365 and SharePoint. The role involves preparing sandbox data for training, developing technical documentation, and coordinating with teams to ensure environmental readiness. Ideal candidates will have extensive experience in CRM systems, particularly in testing and data configuration, along with a detail-oriented approach to creating structured content.

Qualifications

• Experience working in Microsoft Dynamics 365 CE and Finance & Operations environments, particularly in a testing context.
• Experience with SharePoint sites for organizing and publishing digital content.
• Strong practical knowledge of creating and manipulating system data.

Responsibilities

• Support sandbox data preparation and environment setup for training.
• Develop technical documentation and knowledge articles from system test cases.
• Coordinate with training designers and project team members.

Skills

Experience with Microsoft Dynamics 365 CE

Experience with SharePoint

Strong practical knowledge of system data

Detail-oriented approach

Strong analytical skills

Job description

Scope

• Support sandbox data preparation and environment setup for training and testing purposes within Microsoft Dynamics 365 CE and F&O.
• Create role-based test case data, assignments and simulation scripts that align with business processes and test scenarios.
• Structure and maintain a SharePoint-based knowledge repository, including subpages, metadata, web parts, and layout.
• Develop technical documentation, assignment steps, and knowledge articles from system test cases, workflows, or process maps.
• Apply inclusive, plain language, user-centered design standards to all structured documentation and SharePoint content.
• Coordinate with training designers, developers, and project team members to ensure readiness of sandbox environments and digital assets.

Assignment Deliverables

• Assignment/test case scripts aligned to training objectives and sandbox role scenarios
• SharePoint knowledge base site with structured content, metadata, and web part layout
• Sandbox configuration guides and data entry protocols by user role
• Documentation and crosswalks mapping DevOps test cases to training use scenarios
• Content packages and structured folders with SharePoint-published knowledge objects
• Recorded walkthroughs or annotated guides for handover to internal teams

Requirements

Experience and Skill Set Requirements:

Must Haves

• Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) environments (or related CRM systems) particularly in a testing, data configuration, or sandbox context (e.g., managing user roles, creating records, validating workflows).
• Experience with SharePoint teams sites for organizing, structuring and publishing digital content—such as building subpages, creating web parts and managing access and layout of knowledge repositories or internal learning portals.
• Strong practical knowledge of creating and manipulating system data to support scenarios such as training simulations or testing use cases

Skill Set Requirements

Mandatory Requirements:

• Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) environments (or related CRM systems) particularly in a testing, data configuration, or sandbox context (e.g., managing user roles, creating records, validating workflows).
• Experience with SharePoint teams sites for organizing, structuring and publishing digital content—such as building subpages, creating web parts and managing access and layout of knowledge repositories or internal learning portals.
• Strong practical knowledge of creating and manipulating system data to support scenarios such as training simulations or testing use cases
• Familiarity with documenting and organizing technical information, user guides, or system content that supports end-user learning—whether through task documentation, assignment instructions, or repository entries.
• Detail-oriented with a structured approach to system task breakdowns and assignment creation, including the ability to align sandbox data to intended learning or testing outcomes.

Desired Skills and Experience

• Hands-on experience using Microsoft Dynamics CE and/or F&O environments, with a focus on test data entry, role simulation, and system validation
• Demonstrated ability to interpret and transform technical documentation, business processes, and system workflows into structured training-aligned content
• Proficiency in SharePoint Online site creation, page structuring, and web part configuration for training content delivery
• Strong analytical skills for designing, reviewing, and preparing assignment data and testing logic
• Knowledge of content tagging, organization, and user navigation best practices in internal learning repositories
• Familiarity with plain language and AODA accessibility standards for digital and written content

System Application & Sandbox Data Support

• Demonstrated experience working in Microsoft Dynamics 365 CE and/or F&O sandbox or live environments to set up, configure, and manipulate system data.
• Ability to generate and manage realistic training/test case data aligned to user roles and business processes.
• Proficiency in logging in with multiple roles or profiles to simulate different user experiences and validate assignments.
• Experience creating or supporting test cases, acceptance testing, or scripted simulation steps for training and testing purposes.

SharePoint and Knowledge Content Structuring

• Demonstrated experience designing, maintaining, and updating SharePoint Online sites, with a focus on web part configuration and subpage layout.
• Ability to translate training and system documentation into SharePoint knowledge repositories for user access.
• Skilled in content tagging, foldering and metadata application for ease of search and retrieval.
• Strong organizational thinking to structure content that supports learner self-navigation and training reference.

Technical and Documentation Skills

• Skilled in reading and applying business processes, DevOps test cases and workflows to create structured content (e.g., assignment steps, simulation scripts).
• Ability to draft clear, step-based documentation or “how-to” guides that align with technical system functionality.
• Familiar with versioning, content updates and maintaining traceability across documents and systems.
• Awareness of AODA and plain language writing principles in technical or system documentation.

Collaboration and Communication

• Comfortable working with cross-functional teams (training, IT, business) to ensure data accuracy and assignment readiness.
• Strong communicator who can clarify technical questions or escalate data gaps or assignment logic issues.
• Responsive to feedback and capable of iterating system inputs or content based on evolving training needs.