Retail Sales Associate - Quinte Mall

Gap; Belleville; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading retail brand in Belleville, Canada seeks a Customer Service Representative to engage with customers, provide excellent service, and promote brand loyalty. The role involves assisting customers, offering style suggestions, and supporting store operations. Ideal candidates should possess strong communication skills and a problem-solving attitude. This position offers a variety of benefits including a merchandise discount and competitive paid time off.

Benefits

50% off regular-priced merchandise

Competitive Paid Time Off

Medical, dental, vision, and life insurance

Qualifications

• Ability to utilize technology effectively to engage with customers.
• Focus on continuous improvement and open to feedback.
• Basic information-gathering skills to solve problems.

Responsibilities

• Engage with customers to provide excellent customer service.
• Offer style and outfit suggestions utilizing displays.
• Support sales floor and back of house processes.

Skills

Good communication skills

Problem-solving ability

Customer interaction handling

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. Become an expert of the brand's selling behaviors, leveraging these behaviors with every customer to provide a premium experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, checkout, and back of house processes as required.
7. Be courteous and responsive to internal/external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
2. Problem solver focused on continuous improvement, always learning, open to feedback, and taking action as required.
3. Able to handle customer interactions and potential issues courteously and professionally.
4. Use basic information-gathering skills to solve problems.
5. Ability to learn procedural knowledge through on-the-job training.

Benefits at Gap

1. Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta; 30% off at Outlet; 10% off markdowns at Gap, Banana Republic, and Outlet.
2. Competitive Paid Time Off plans.*
3. Company match for donations and volunteer time.*
4. Registered Retirement Savings Plan.
5. Employee stock purchase plan.*
6. Medical, dental, vision, and life insurance.*
7. Virtual health care 24/7.*
8. Maternity/Parental Top Up.*
9. See more of the benefits we offer.
10. For eligible employees.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are dedicated to recruiting, hiring, training, and promoting qualified people of all backgrounds, making all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.