Retail Representative - Kelowna

Purolator; Kelowna; On-site; Part time

Job summary

A customer service role at a leading logistics company located in Kelowna, offering a part-time position focusing on customer interactions. Responsibilities include resolving customer inquiries, upselling services, and ensuring adherence to safety and corporate standards. Ideal candidates are those who value customer relationships and possess effective communication skills.

Qualifications

• Experience in customer service preferred (3-12 months).
• Ability to lift up to 70 lbs and stand for three-hour intervals.

Responsibilities

• Serving customers efficiently and courteously in person and over the phone.
• Handling customer complaints and inquiries.
• Collaborating with management and drivers for excellent service.

Skills

Customer service orientation

Effective communication skills

Problem solving

Education

Experience with technology, POS systems, and retail/customer service

Job description

Opportunities delivered

Looking for an opportunity to learn and grow within Purolator? This is your chance to help us deliver on our customers’ promises.

Position Details:

Based at Kelowna Retail - Supporting Kelowna Depot

Schedule: 25 hrs per week, between 11am-7pm, Monday to Friday. Shifts may include weekends and vary. Flexibility required.

Wage: $20.92 per hour

Customer Service Orientation

• Serving customers efficiently and courteously in person and over the phone
• Upselling and cross-selling corporate products and services
• Handling customer complaints and inquiries
• Problem solving to resolve shipments and equipment/technology challenges
• Collaborating with Head Office, management, drivers, warehousing staff, and other partners to ensure excellent customer service
• Building positive relationships with customers, vendors, tenants, and key contacts
• Assisting customers with shipping details and account issues using technology
• Loading, scanning, logging, and resolving freight issues
• Cash reconciliation, including deposits and key control
• Effective communication skills
• Ability to lift up to 70 lbs and stand for three-hour intervals

Responsibilities

• Communicating positively with all stakeholders verbally and in writing
• Listening to and addressing customer and partner needs
• Taking personal responsibility and accountability
• Adhering to corporate policies, procedures, and safety standards
• Maintaining punctuality and attendance
• Living and representing Purolator's values
• Focusing on customer service, relationship building, and problem-solving
• Experience with technology, POS systems, and retail/customer service preferred (3-12 months)
• Proven responsibility, teamwork, and safety compliance experience preferred

Posting Details:

Location: 544 - Kelowna

Working Conditions: Retail and warehouse environments

Posting Number: 66909

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other factors. Accommodations are available upon request during the recruitment process.

We value our employees and their families, providing a safe and healthy workplace and supporting their success. We hire for attitude and train for skills. Learn more at www.purolator.com.

Every day at Purolator is an opportunity to connect, make a positive community impact, and grow professionally.