Retail Operations Manager (Food Services)

Compass Group North America; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading foodservice company is seeking a Retail Operations Manager to oversee multi-unit operations in Metro Vancouver. The ideal candidate will have at least 3 years of experience in a leadership role, strong organizational skills, and the ability to manage a diverse team. Responsibilities include ensuring customer satisfaction, managing inventory processes, and developing marketing initiatives. This position offers opportunities in a dynamic and growing environment.

Benefits

Tuition Waiver Program

Qualifications

• Minimum 3 years’ experience as a multi-unit manager.
• Strong attention to detail and organizational skills.
• Demonstrates strong leadership and ability to direct a diverse team.

Responsibilities

• Engages with clients and guests to ensure a positive customer service experience.
• Oversees inventory processes and controls inventory costs.
• Responsible for recruitment and retention strategies at all units.

Skills

Leadership skills

Attention to detail

Organizational skills

Critical thinking

Problem-solving skills

Job description

Overview

You might not know our name, but you know where we are. Compass Group Canada is part of a global foodservice and support services company with 625,000 employees. We serve in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations, across Canada and 50+ other countries. We’re in major cities, remote work sites, and everywhere in between—helping people learn and grow. This is more than a job; it’s a chance to contribute to creating environments where tomorrow’s leaders can learn, grow, and discover.

Why work with Chartwells? We are a member of Compass Group Canada, the leading foodservice and support services company. We cater to Generation Z on college campuses and upcoming K-12 generations. We offer dining programs and solutions that fit the unique needs of today’s students. Join our commitment to providing responsible, healthy-eating solutions.

Click here to view our Team Member video!

Job Summary

We are thrilled to offer an exciting Tuition Waiver Program exclusively for our associates and their families. This benefit covers eligible family members, including spouses and dependents under 25 years of age, and applies to both undergraduate and graduate programs. Invest in your future with us and give your loved ones the gift of education!

Position

Now, if you were to come on board as our Retail Operations Manager (Food Services), we’d ask you to do the following for us:

• Engages with clients and guests to ensure a positive customer service experience
• Works with External Brands (e.g. Tim Horton’s, Starbucks) managers and on-site managers and directs teams to ensure Brand Standards are met or exceeded
• Responds to complaints quickly and resolves all guest or client issues
• Fosters excellent associate morale and customer service attitude; acts as a positive influence within the operations
• Establishes and maintains clear performance expectations with all managers and associates; reviews all relevant policies annually or as required
• Monitors service levels and makes changes as needed to ensure smooth, consistent service
• Completes and records all required HSQA documentation
• Ensures all accidents and incidents are thoroughly investigated and reported in a timely manner
• Client liaison for all repairs, coordinating between contractors, units and client
• Responsible for recruitment and retention strategies at all units including hiring, training, scheduling and discipline of associates as set out by company guidelines, applicable collective agreements and business needs
• Forecasts revenues, COGS and labour each week, ensures costs are in line at each unit
• Analyzes weekly sales and labour costs to maintain adequate staffing levels; approves all schedules prior to posting
• Oversees inventory processes and controls inventory costs in an effort to reduce waste
• Effectively plans for changes in business levels
• Manages vacation requests for managers
• Conducts annual performance reviews for all Retail Managers, implements Key Performance Indicators; reviews the KPIs quarterly and provides feedback on targets and action plans to Senior Leadership
• Develops managers in each unit by analyzing skills gaps and putting development plans in place; conducting / developing training programs where necessary
• Conducts one-to-one meetings weekly with Unit Managers
• Trouble-shoots and resolves union-related issues; able to apply principles from the Collective Agreement
• Responsible for developing marketing initiatives for retail units and ensuring the monthly marketing calendar is seamlessly executed

Qualifications

• Minimum 3 years’ experience as a multi-unit manager
• Strong attention to detail
• Strong leadership skills; able to direct a diverse, unionized staff and non-unionized management team
• Strong organizational skills
• Displays critical thinking and problem solving skills
• Ability to remain calm under pressure and deal with unexpected situations

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.